Planet DDS incident

Cloud 9 performance issues

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on September 4, 2026 affecting Patient Portal, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 02:20 PM UTC
Resolved
Sep 04, 2026, 02:31 PM UTC
Duration
11m
Detected by Pingoru
Sep 04, 2026, 02:20 PM UTC

Affected components

Patient Portal

Update timeline

  1. identified Sep 04, 2026, 02:20 PM UTC

    We are aware that some users may be experiencing slow performance while using Cloud 9. We are carrying out remedial work to restore service and expect service to resume imminantly.

  2. resolved Sep 04, 2026, 02:31 PM UTC

    This incident has been resolved.