Planet DDS incident
Denticon - Azure Data Share Processing Delay
Planet DDS experienced a minor incident on May 27, 2026 affecting Practice Analytics, lasting 22h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2026, 01:36 PM UTC
We are currently experiencing a delay in Data Share processing due to longer-than-expected execution times. Customers may not see updated data during this time. Our team is actively working to resolve the issue. We do not have an estimated time of resolution at this time and will provide updates as more information becomes available.
- investigating May 27, 2026, 01:39 PM UTC
We are currently experiencing a delay in Data Share processing due to longer-than-expected execution times. Customers may not see updated data during this time. Our team is actively working to resolve the issue. We do not have an estimated time of resolution at this time and will provide updates as more information becomes available.
- investigating May 27, 2026, 01:53 PM UTC
We are continuing to investigate this issue.
- identified May 28, 2026, 05:04 AM UTC
Synchronizing of the data is in progress. An update of completion is anticipated in the morning.
- monitoring May 28, 2026, 11:43 AM UTC
The Synchronization of data has completed successfully. We are currently performing monitoring operations.
- resolved May 28, 2026, 12:29 PM UTC
We have confirmed successful synchronization of data as well as internal data validation. Marking this issue as resolved and we will continue to monitor.