Planet DDS incident

Denticon - Health Monitor / X-chart unavailable.

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on August 15, 2026 affecting Patient Facing Application, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2026, 02:12 PM UTC
Resolved
Aug 15, 2026, 03:19 PM UTC
Duration
1h 7m
Detected by Pingoru
Aug 15, 2026, 02:12 PM UTC

Affected components

Patient Facing Application

Update timeline

  1. investigating Aug 15, 2026, 02:12 PM UTC

    We are aware of an incident impacting users of Health Monitor / X-Chart. We are investigating.

  2. monitoring Aug 15, 2026, 02:24 PM UTC

    A fix has been implemented allowing access to be restored. We are monitoring.

  3. resolved Aug 15, 2026, 03:19 PM UTC

    This incident has been resolved.