Planet DDS incident

Downloads/Exports may be unavailable in Apteryx XVweb

Major Resolved View vendor source →

Planet DDS experienced a major incident on August 13, 2026 affecting XVWeb Viewer, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 03:59 PM UTC
Resolved
Aug 13, 2026, 06:04 PM UTC
Duration
2h 5m
Detected by Pingoru
Aug 13, 2026, 03:59 PM UTC

Affected components

XVWeb Viewer

Update timeline

  1. investigating Aug 13, 2026, 03:59 PM UTC

    We are investigating reports that some users are unable to download images within Apteryx. Our Engineering team are investigating and working on identifying a fix.

  2. identified Aug 13, 2026, 04:43 PM UTC

    We are working to restore service, restoration expected shortly.

  3. monitoring Aug 13, 2026, 05:09 PM UTC

    We have restored service to Apteryx, we continue to monitor for some time.

  4. resolved Aug 13, 2026, 06:04 PM UTC

    This incident has been resolved.