Planet DDS incident

Denticon - Reporting / DataShare / BCP Service Degraded for some users

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on May 14, 2026 affecting Reports, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 10:15 AM UTC
Resolved
May 14, 2026, 10:58 AM UTC
Duration
43m
Detected by Pingoru
May 14, 2026, 10:15 AM UTC

Affected components

Reports

Update timeline

  1. investigating May 14, 2026, 10:15 AM UTC

    We have observed that a subset of users are encountering slowness/failures when generating reports within Denticon, as well as potential delays to DataShare & BPC data syncing. Our engineering team are actively engaged in mitigating this issue. We apologize for any disruption or inconvenience caused.

  2. identified May 14, 2026, 10:27 AM UTC

    We have implemented mitigation steps that should restore Reporting functionality to any impacted Denticon users. Our engineering team is continuing to investigate BCP & DataShare issues.

  3. resolved May 14, 2026, 10:58 AM UTC

    Functionality has now been restored and validated via internal testing. The small subset of impacted DataShare & BCP clients will be notified directly of any delays and explicit steps to retrieve delayed data.