Planet DDS incident

DentalXChange - Partner Service Degradation Impacting Denticon & Cloud 9

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on September 1, 2026 affecting Eligibility and Claims (DentalXchange) and Eligibility & Claims, lasting 6h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 06:18 PM UTC
Resolved
Sep 02, 2026, 12:26 AM UTC
Duration
6h 7m
Detected by Pingoru
Sep 01, 2026, 06:18 PM UTC

Affected components

Eligibility and Claims (DentalXchange)Eligibility & Claims

Update timeline

  1. investigating Sep 01, 2026, 06:18 PM UTC

    We have received notifications from DentalXchange that they are seeing issues. We are monitoring client impact.

  2. resolved Sep 02, 2026, 12:26 AM UTC

    This incident has been resolved.