Planet DDS experienced a minor incident on August 4, 2026 affecting XVWeb Viewer and XVWeb (Single Sign On) and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
XVWeb ViewerXVWeb (Single Sign On)XVWeb AI Integration
Update timeline
- investigating Aug 04, 2026, 01:20 PM UTC
We have received reports that users are unable to use XV Web when attempting to connect from some ISP's. We are investigating.
- identified Aug 04, 2026, 01:36 PM UTC
We are aware that some users may be facing issues in viewing Apteryx. This appears to be caused by a network issue impacting multiple internet websites and is outside our control. We continue to monitor.
- monitoring Aug 04, 2026, 03:07 PM UTC
Users ability to access XVweb is returning to most users. We continue to monitor.
- resolved Aug 04, 2026, 04:16 PM UTC
No further reports of impact are detected.