Planet DDS incident
Denticon - Initial Login Service Performance Degraded
Planet DDS is currently experiencing a minor incident affecting Practice Management, which began 58 min ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 01:38 PM UTC
We’re currently experiencing degraded performance with initial user login on Denticon, where a subset of users are experiencing some slowness of he system when logging in this morning. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.
- monitoring May 12, 2026, 02:03 PM UTC
We are continuing to monitor this issue - from internal testing, we appear to be getting intermittent results based on different ISPs (Internet Service Provider) around the US. Our users have been observing a return to expected service and we have received no new reports in the last hour, however we will continue to monitor closely until we understand the underlying problem.