Planet DDS incident

Denticon - Initial Login Service Performance Degraded

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on May 12, 2026 affecting Practice Management, lasting 10h 6m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 01:38 PM UTC
Resolved
May 12, 2026, 11:45 PM UTC
Duration
10h 6m
Detected by Pingoru
May 12, 2026, 01:38 PM UTC

Affected components

Practice Management

Update timeline

  1. investigating May 12, 2026, 01:38 PM UTC

    We’re currently experiencing degraded performance with initial user login on Denticon, where a subset of users are experiencing some slowness of he system when logging in this morning. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

  2. monitoring May 12, 2026, 02:03 PM UTC

    We are continuing to monitor this issue - from internal testing, we appear to be getting intermittent results based on different ISPs (Internet Service Provider) around the US. Our users have been observing a return to expected service and we have received no new reports in the last hour, however we will continue to monitor closely until we understand the underlying problem.

  3. monitoring May 12, 2026, 11:44 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 12, 2026, 11:45 PM UTC

    This incident has been resolved.