Planet DDS experienced a major incident on June 4, 2026 affecting Practice Analytics, lasting 4h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 04, 2026, 01:42 PM UTC
Planet DDS experienced an issue impacting our Data Share service resulting in incomplete data being sent to some customers' Data Share. Our Data Engineering team has initiated the Data Share process to ensure full data is copied to each customers' Data Share.
- monitoring Jun 04, 2026, 03:58 PM UTC
The Data Share process has completed successfully. Data Validation is in process.
- resolved Jun 04, 2026, 06:05 PM UTC
The Data Share process has completed successfully and has been resolved for the majority of customers. Planet DDS support will send a communication with an update and actions that need to be taken. A small number of customers will see full resolution by tomorrow morning and will receive direct communication from Planet DDS Support.