Planet DDS experienced a major incident on September 12, 2026 affecting Practice Management and Patient Communication and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Practice ManagementPatient CommunicationPractice AnalyticsReportsImaging (Apteryx)API (Existing, New)Payment ProcessingPatient Facing ApplicationEligibility and Claims (DentalXchange)
Update timeline
- investigating Sep 12, 2026, 12:58 AM UTC
We are aware that some users may be experiencing difficulty in accessing Denticon. We are working to remedy the issue.
- resolved Sep 12, 2026, 01:11 AM UTC
This incident has been resolved.