Planet DDS incident

Denticon login issues.

Resolved after 13 minutes, affecting Practice Management and Patient Communication and 1 more, on September 12, 2026.

investigating Sep 12, 2026, 12:58 AM UTC

We are aware that some users may be experiencing difficulty in accessing Denticon. We are working to remedy the issue.

Started
Sep 12, 2026, 12:58 AM UTC
Resolved
Sep 12, 2026, 01:11 AM UTC
Duration
13m
Detected by Pingoru
Sep 12, 2026, 12:58 AM UTC

Affected components

Practice ManagementPatient CommunicationPractice AnalyticsReportsImaging (Apteryx)API (Existing, New)Payment ProcessingPatient Facing ApplicationEligibility and Claims (DentalXchange)

Update timeline

  1. investigating Sep 12, 2026, 12:58 AM UTC

    We are aware that some users may be experiencing difficulty in accessing Denticon. We are working to remedy the issue.

  2. resolved Sep 12, 2026, 01:11 AM UTC

    This incident has been resolved.

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