Planet DDS incident

Degraded Performance - Claims Validation and Transmission to DentalXChange

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on May 18, 2026 affecting Eligibility and Claims (DentalXchange) and Eligibility & Claims, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 05:48 PM UTC
Resolved
May 18, 2026, 07:35 PM UTC
Duration
1h 46m
Detected by Pingoru
May 18, 2026, 05:48 PM UTC

Affected components

Eligibility and Claims (DentalXchange)Eligibility & Claims

Update timeline

  1. investigating May 18, 2026, 05:48 PM UTC

    DentalXChange is experiencing degraded performance and/or an outage. Our user impact is the inability to validate and transmit claims in both Cloud 9 and Denticon. We are monitoring and updates will be provided.

  2. monitoring May 18, 2026, 06:33 PM UTC

    DentalChange is reporting that a fix has been implemented. We are monitoring the status for full restoration of services.

  3. resolved May 18, 2026, 07:35 PM UTC

    We are seeing signs of recovery from the DentalXChange outage. We will continue to monitor, but this incident is getting marked resolved.