Planet DDS incident
DentalXChange - Partner Service Degredation Impacting Denticon & Cloud 9
Planet DDS experienced a minor incident on September 1, 2026 affecting Eligibility and Claims (DentalXchange) and Eligibility & Claims, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 01, 2026, 01:05 PM UTC
DentalXChange are currently reporting service degradation, which may be impacting claim processing on both Denticon & Cloud 9 platforms. We are working closely with DentalXChange to monitor impact and validate a fix once the route cause has been identified on their platform.
- monitoring Sep 01, 2026, 01:07 PM UTC
DentalXChange are currently reporting service degradation, which may be impacting claim processing on both Denticon & Cloud 9 platforms. We are working closely with DentalXChange to monitor impact and validate a fix once the route cause has been identified on their platform.
- resolved Sep 01, 2026, 02:07 PM UTC
Service has been confirmed as returning to normal. We will continue to monitor for any additional impact reports.