Planet DDS incident
DentalXChange - Partner Service Degredation Impacting Denticon & Cloud 9
Resolved after 1 hour 1 minute, affecting Eligibility and Claims (DentalXchange) and Eligibility & Claims, on September 1, 2026.
Service has been confirmed as returning to normal. We will continue to monitor for any additional impact reports.
Affected components
Update timeline
- monitoring Sep 01, 2026, 01:05 PM UTC
DentalXChange are currently reporting service degradation, which may be impacting claim processing on both Denticon & Cloud 9 platforms. We are working closely with DentalXChange to monitor impact and validate a fix once the route cause has been identified on their platform.
- monitoring Sep 01, 2026, 01:07 PM UTC
DentalXChange are currently reporting service degradation, which may be impacting claim processing on both Denticon & Cloud 9 platforms. We are working closely with DentalXChange to monitor impact and validate a fix once the route cause has been identified on their platform.
- resolved Sep 01, 2026, 02:07 PM UTC
Service has been confirmed as returning to normal. We will continue to monitor for any additional impact reports.
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