Kore.ai incident

Investigating Issues with XO 11 Voice Bots on EU Instance.

Major Resolved View vendor source →

Kore.ai experienced a major incident on July 2, 2025 affecting SmartAssist - Europe ( London), lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2025, 10:39 AM UTC
Resolved
Jul 02, 2025, 11:52 AM UTC
Duration
1h 13m
Detected by Pingoru
Jul 02, 2025, 10:39 AM UTC

Affected components

SmartAssist - Europe ( London)

Update timeline

  1. investigating Jul 02, 2025, 10:39 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 02, 2025, 11:20 AM UTC

    The investigation is currently ongoing, and we are prioritizing the resolution of this issue as a top priority.

  3. monitoring Jul 02, 2025, 11:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 02, 2025, 11:45 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 02, 2025, 11:52 AM UTC

    This incident has been resolved.