Kore.ai incident
Agent Platform - Service Degradation on US SaaS Region
Kore.ai experienced a major incident on October 15, 2026 affecting Agentic App and Tool, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2026, 11:26 AM UTC
Users on the US SaaS region may experience Intermittent failures when opening or executing tools within Agent V1 workspaces. We are currently investigating reports of degraded performance affecting tool access on the Agent Platform (US SaaS). Our engineering team is actively working to restore full operational capability. Further updates will be published as soon as available.
- resolved Oct 15, 2026, 11:45 AM UTC
The temporary service degradation affecting authentication and workspace tool access on the Agent Platform (US SaaS) has been fully resolved. The underlying issue causing transient password retry errors and failed initialization of workflow and code tools within Agent V1 workspaces has been identified and remediated. All services on agent-platform.kore.ai are operating normally. We apologize for any inconvenience caused and appreciate your patience