Kore.ai incident

Resolved: US Central - Voice calls were not routing to queues

Notice Resolved View vendor source →

Kore.ai experienced a notice incident on October 13, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 06:00 PM UTC
Resolved
Oct 13, 2026, 06:00 PM UTC
Duration
—
Detected by Pingoru
Oct 13, 2026, 06:00 PM UTC

Update timeline

  1. resolved Oct 14, 2026, 06:28 AM UTC

    This is to keep you informed that between 13-OCT-2026 23:08 IST [13:38 EDT] and 13-OCT-2026 23:29 IST [13:59 EDT] we experienced an issue affecting inbound voice calls in the US Central Azure production environment. This issue impacted agent transfer functionality where the calls were not consistently being routed to the appropriate queue. Some calls also experienced connection or audio issues. The issue has been resolved with utmost priority adound 13-OCT-2026 23:29 IST [13:59 EDT], and voice call routing is operating normally. We apologize for the disruption and appreciate your patience.