Kore.ai incident

Investigating issues with Voice Bots on the US Instance.

Major Resolved View vendor source →

Kore.ai experienced a major incident on July 2, 2025 affecting Kore IVR, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2025, 09:36 AM UTC
Resolved
Jul 02, 2025, 12:07 PM UTC
Duration
2h 31m
Detected by Pingoru
Jul 02, 2025, 09:36 AM UTC

Affected components

Kore IVR

Update timeline

  1. investigating Jul 02, 2025, 09:36 AM UTC

    We are currently investigating the issue.

  2. investigating Jul 02, 2025, 10:10 AM UTC

    The analysis is ongoing, and we are actively investigating the issue.

  3. identified Jul 02, 2025, 11:12 AM UTC

    The issue has been identified and fix has been implemented

  4. monitoring Jul 02, 2025, 11:37 AM UTC

    A fix has been implemented. We are monitoring the behaviour.

  5. resolved Jul 02, 2025, 12:07 PM UTC

    This incident has been resolved.