Kore.ai incident

Microsoft ASR TTS Issue impacting Kore.ai VA and solutions.

Minor Resolved View vendor source →

Kore.ai experienced a minor incident on July 12, 2025 affecting Microsoft Azure ASR/TTS, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2025, 04:20 PM UTC
Resolved
Jul 12, 2025, 07:24 PM UTC
Duration
3h 4m
Detected by Pingoru
Jul 12, 2025, 04:20 PM UTC

Affected components

Microsoft Azure ASR/TTS

Update timeline

  1. investigating Jul 12, 2025, 04:20 PM UTC

    Dear Users, We have been informed of a global issue currently affecting Microsoft ASR/TTS services. This may impact virtual assistants or solutions on our platform that rely on Microsoft’s ASR/TTS capabilities. Our team is actively working with the relevant stakeholders to resolve this at the earliest. Thank you for your understanding.

  2. resolved Jul 12, 2025, 07:24 PM UTC

    This incident has been resolved. We will continue to monitor the situation to ensure stability.