Kore.ai incident

KSA Region - Experiencing partial service disruption in the KSA region

Major Resolved View vendor source →

Kore.ai experienced a major incident on October 19, 2026 affecting Bot uptime and Bot Builder, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 10:27 PM UTC
Resolved
Oct 19, 2026, 11:13 PM UTC
Duration
45m
Detected by Pingoru
Oct 19, 2026, 10:27 PM UTC

Affected components

Bot uptimeBot Builder

Update timeline

  1. investigating Oct 19, 2026, 10:27 PM UTC

    We are currently experiencing a partial service disruption in the KSA region. We are trying to investigate and remediate the issue as soon as we can. Our sincere apologies for the inconvenience caused.

  2. investigating Oct 19, 2026, 11:03 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 19, 2026, 11:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 19, 2026, 11:13 PM UTC

    This incident has been resolved.