Kore.ai incident

US: Welcome Voice Test Flow Not Working (XO-11)

Notice Resolved View vendor source →

Kore.ai experienced a notice incident on August 20, 2025 affecting Nuance and Kore IVR and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2025, 11:16 AM UTC
Resolved
Aug 20, 2025, 11:36 AM UTC
Duration
19m
Detected by Pingoru
Aug 20, 2025, 11:16 AM UTC

Affected components

NuanceKore IVRKore Agent Desktop

Update timeline

  1. investigating Aug 20, 2025, 11:16 AM UTC

    Dear all, We have identified an issue within the platform (XO-11) affecting the Welcome Voice Test Flow functionality. When initiating a test call, the call is disconnected immediately. Please note, this issue only affects the testing functionality and does not impact end-user interactions or live bot experiences. Our Engineering team is actively working on resolving the issue. We will continue to monitor the situation and provide updates as they become available. Thank you for your understanding.

  2. resolved Aug 20, 2025, 11:36 AM UTC

    This incident has been resolved.