Kore.ai incident

Service Outage Update: Incoming Calls for Japan Customers Using AudioCodes

Kore.ai experienced a critical incident on August 22, 2025 affecting Kore IVR, lasting 20m. The incident has been resolved; the full update timeline is below.

Started: Aug 22, 2025, 09:36 AM UTC
Resolved: Aug 22, 2025, 09:56 AM UTC
Duration: 20m
Detected by Pingoru: Aug 22, 2025, 09:36 AM UTC

Affected components

Kore IVR

Update timeline

investigating Aug 22, 2025, 09:36 AM UTC

We are currently experiencing an issue impacting incoming calls for customers in Japan using AudioCodes exclusively. Our team is actively investigating the matter and working to restore full service as quickly as possible. No other customers or regions are affected by this disruption. We apologize for any inconvenience and appreciate your patience while we resolve this issue. Please continue to monitor this page for real-time updates.
investigating Aug 22, 2025, 09:56 AM UTC

The services are now back online. Initially, the issue was identified as network-related. We are actively investigating the root cause internally. If any Japan-based customers using AudioCodes are still experiencing problems, please submit a ticket at https://support.kore.ai/.
resolved Aug 22, 2025, 09:56 AM UTC

The services are now back online. Initially, the issue was identified as network-related. We are actively investigating the root cause internally. If any Japan-based customers using AudioCodes are still experiencing problems, please submit a ticket at https://support.kore.ai/.