Kore.ai had 85 outages in the last 2 years totaling 47h 41m of downtime — averaging 3.5 incidents per month.
There were 85 Kore.ai outages since October 16, 2025 totaling 47h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating the issue.
We identified the issue and monitoring the progress.
This incident has been resolved.
This is to notify you that our UAE service experienced a disruption on 12 October 2026 from 10:00 AM to 10:25 AM GST with XO10 Platform. The disruption has been resolved, and the service is operating normally. We apologize for the inconvenience caused.
Dear Users, This is to let you know that we have received a notification from OpenAI status page that there is elevated error rates observed for ChatGPT - Conversations & FedRAMP components. It may be impacting some Kore bots if OpenAI integration has been used. We are tracking the incident on their status page: https://status.openai.com/incidents/9rt7tbmk
OpenAI has mitigated the issue affecting ChatGPT conversations and is monitoring recovery. We do not see any further errors being reported by OpenAI for this issue.
Status: Resolved Impact Severity: Minor / Service Degradation Impact Window: 10:28 AM EST – 10:33 AM EST Incident Description: Between 10:28 AM EST and 10:33 AM EST today, a few of our customers using AWS Transcribe (ASR) automated voice interactions experienced a brief service disruption affecting Speech-to-Text processing. During this short window, a subset of callers utilizing automated voice navigation experienced transcription processing errors. Root Cause: The issue originated from a transient disruption with our primary third-party Speech-to-Text service provider (AWS Transcribe). The provider's platform has since stabilized, and service was fully restored without internal system modifications required. Current Status & Resolution: System telemetry indicates that voice transcription processing returned to normal parameters at 10:33 AM EST. Our continued monitoring did not indicate any recurrence of this issue.
Hi. This is to notify you that our XO/UXO platform is experiencing a service disruption on our DE Region post our scheduled maintenance. We are actively working on fixing the issue.
We are continuing to investigate this issue.
The issue has been identified and we are working towards fixing it.
The issue has been resolved, and we are monitoring it.
This incident has been resolved.
Dear users, This is to notify you that we are observing a service disruption in UAE region for XO10. We are working on high priority to mitigate the issue. We will keep you updated. We deeply apologise for the inconvenience caused.
This incident has been resolved.
Dear User, We are currently investigating a partial outage affecting our UAE instance. Some customers may experience intermittent service disruptions or degraded performance. Our team is actively investigating the issue and working to restore full service as quickly as possible. We will provide further updates as more information becomes available.
We are continuing to investigate the issue. We will keep you updated on the progress in the next 15 minutes. We apologize for the inconvenience caused.
We are continuing to investigate this issue.
The issue related to XO11/UXO has been resolved and is currently being monitored. We are still working on a fix for the XO10 issue.
The issue relevant to XO10 has been fixed and is being monitored.
This incident has been resolved.
**Partial Outage – EU Instance** We are aware of an ongoing incident affecting outbound calls on the EU instance. The issue is currently limited to a specific set of IP addresses. Our teams are actively investigating the issue and working to mitigate the impact. We will continue to monitor the situation and provide updates on this page as more information becomes available.
Our teams are actively investigating the issue and working to mitigate the impact. We will continue to monitor the situation and provide updates on this page as more information becomes available.
This incident has been resolved.
This is to keep the Kore users updated that an incident at OpenAI may have impacted your operations on Kore apps. This incident reportedly caused degraded performance of several Codex and OpenAI components. As notified by OpenAI, incident started at Sep 3, 2026, 10:43 AM EST and was resolved around Sep 3, 2026, 12:55 PM EST. For further details, please see https://status.openai.com/incidents/01M1KWEDH417T2CF44YYHZDFCR
We are currently investigating an issue affecting the XO Platform on the IND instance. Our team is actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available.
A fix has been implemented for the issue affecting the XO Platform on the IND instance. We are currently monitoring the system to ensure stability and confirm that services are operating normally.
This incident has been resolved.
On August 29, 2026, at approximately 2:30 PM IST / 4:00 AM EST, our US SaaS customers may have experienced difficulty accessing the service or receiving Dialog GPT response chunks following the UXO/XO11 version 11.28.0 release. Our team promptly identified the issue and worked to restore normal service. We apologize for any inconvenience this may have caused.
We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]
We are continuing to investigate the issue.
The issue has been identified, and we are actively working to mitigate it.
The incident has been resolved. We will continue to monitor the system’s behavior to ensure ongoing stability.
Dear User, We observed intermittent bot response issues and performance degradation affecting our US Azure West instance between 6:10 PM and 6:50 PM IST (8:40 AM and 9:20 AM ET). The issue was identified and has been resolved. Service performance has returned to normal. We apologize for any inconvenience caused and appreciate your patience.
Resolved – Intermittent Call Drops Between 9:44 PM IST (12:14 PM EST) and 10:31 PM IST (1:01 PM EST) on August 18, 2026, we observed intermittent call drops associated with 487 – Request Terminated errors. The issue may have affected a subset of bots during this period. Our teams promptly investigated and resolved the issue. No further occurrences have been observed since 10:31 PM IST (1:01 PM EST). We apologize for any inconvenience caused. We are continuing to monitor the platform to ensure stability and will provide further updates if necessary.
We have observed an intermittent issue with intent detection in our NA1 ENT SaaS, and our team is actively working on a fix. We apologize for the inconvenience caused and appreciate your patience and understanding while we work toward resolving the issue.
We are currently experiencing a service Disruption on our DE Region with XO11 and we are currently investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Dear User, We are currently investigating an issue impacting Voice Calls on our US instance. Impact: Customers configured with only one SBC server may experience service disruption. Customers configured with both SBC servers (redundant configuration) are not expected to be impacted. Our engineering teams are actively investigating the issue and working to restore services as quickly as possible. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
We are continuing to the investigate the issue.
The issue is now resolved, and validation is in progress. We are continuing to monitor the behavior closely.
This incident has been resolved.
We identified an issue affecting the JP region, where a few of customers experienced difficulties logging in to XOCC. A fix has been implemented, and the service has been restored. We are currently monitoring the environment to ensure continued stability. We sincerely apologize for the inconvenience caused and appreciate your patience
Hi. We are currently investigating an issue affecting the AU region in which queries that rely on website-crawled content and uploaded documents may return fallback responses instead of the expected answers. FAQ-based queries continue to function as expected. Our Engineering team is actively investigating the issue, and we will provide further updates as more information becomes available.
The issue has been identified and the fix is being implemented
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Dear User, We would like to inform you that we are aware of an ongoing incident impacting the Azure West US region. Customers using Azure AI Speech Services hosted in the US West region may experience intermittent connectivity issues, increased latency, or difficulties accessing the services. The issue started at 14:44 UTC on 23 July 2026. The impact may include connectivity failures and degraded performance for services hosted within the Azure West US region. Microsoft has identified a potential trigger and is actively working on mitigation by isolating impacted devices and redirecting traffic to healthier infrastructure. Their teams are closely monitoring the recovery progress and assessing customer impact. For the latest updates, please refer to the Microsoft Azure Service Health Status page: https://azure.status.microsoft/en-gb/status
We are currently experiencing an issue with Search Assist. Our team is actively investigating the issue and working toward a resolution. We will continue to provide updates as more information becomes available. We sincerely apologize for any inconvenience caused.
The team had identified and fixed the issue. The Search Assist is stable now. We'll be monitoring for sometime
The issue is now resolved. Thank You for your patience.
We are notifying you that our Developer Portal (https://developer.kore.ai) experienced a service disruption on 16 July 2026 from 8:30 AM IST to 9:27 AM IST, lasting approximately 56 minutes. During this period, the Developer Portal, including access to product documentation, was unavailable. The service has since been fully restored, and the Developer Portal is now operating normally. We sincerely apologize for the inconvenience this may have caused and appreciate your patience and understanding.
We observed intermittent performance degradation on the UAE Instance between 07:39 PM IST and 08:06 PM IST (06:09 PM GST and 06:36 PM GST, UAE Time). The issue was identified by our teams and mitigation actions have been applied. Service performance has since stabilized, and we continue to monitor the environment closely to ensure normal operations. We apologize for any inconvenience caused and will provide further updates if necessary.
This is to notify the users of the UAE region that their apps or bots may have faced intermittent issues like sporadic response failures or call drops in the UAE region. Incident lasted for approximately 28 minutes between Wed Jul 1, 2026 2:44 PM EST to Wed, Jul 1, 2026 3:12 PM EST. This incident was internally identified by our proactive monitoring. Note - There is no outage right now and the alert has recovered. We are continuing to monitor the environment. We sincerely apologize for any inconvenience caused and thank you for your continued trust in us.
**Kore Japan Region:** We are again experiencing a recurring partial disruption affecting both inbound and outbound calling through the Kore Voice Gateway service. We understand the impact this may have on your operations and sincerely apologize for the inconvenience. Our engineering and operations teams are actively investigating the issue, working to identify the underlying cause, and implementing remediation measures to restore full service as quickly as possible. We will continue to provide timely updates as more information becomes available and appreciate your patience and understanding.
Kore Japan Region: Mitigation measures have been implemented for the issue affecting inbound and outbound voice calling services, and operations are currently stable. Our teams remain actively engaged and are closely monitoring the environment to validate the effectiveness of the fix and ensure ongoing service reliability. We appreciate your continued patience and will provide further updates if necessary.
The issue impacting inbound and outbound calling services through the Kore Voice Gateway in the Japan region has been resolved. No further issues have been observed by our monitoring systems or reported by customers during the extended monitoring period. We appreciate your patience, cooperation, and understanding throughout this incident.