Kore.ai experienced a major incident on October 3, 2025 affecting Kore IVR, lasting 4h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2025, 01:38 AM UTC
Hello Users, We have been informed that Deepgram is currently experiencing issues with its upstream network provider, impacting multiple US regions. This may cause disruptions to our voice services. Our team is actively monitoring the situation through the Deepgram status page. For real-time updates, Please refer to: https://status.deepgram.com
- monitoring Oct 03, 2025, 01:47 AM UTC
Current Update from Deepgram: The issue has been mitigated after rerouting traffic to avoid upstream network provider failures.
- monitoring Oct 03, 2025, 02:06 AM UTC
The issue has been mitigated after rerouting traffic to avoid upstream network provider failures. Networking errors may have occurred intermittently between 12:08 am UTC and 1:51 am UTC.
- monitoring Oct 03, 2025, 02:16 AM UTC
Only Deepgram SaaS Customers would have been impacted. On-Premise solutions were not impacted. Our team is actively monitoring the situation through the Deepgram status page. For real-time updates, please refer to: https://status.deepgram.com
- resolved Oct 03, 2025, 06:12 AM UTC
This incident has been resolved.