JW Player Outage History

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JW Player had 47 outages in the last 2 years totaling 274h 57m of downtime — averaging 1.9 incidents per month.

There were 47 JW Player outages since May 13, 2025 totaling 274h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.jwplayer.com

Minor June 26, 2026

Instant Live Stream Disconnects

Detected by Pingoru
Jun 26, 2026, 04:53 PM UTC
Resolved
Jun 26, 2026, 06:51 PM UTC
Duration
1h 58m
Affected: Live Channels
Timeline · 2 updates
  1. monitoring Jun 26, 2026, 04:53 PM UTC

    Between 16:15 and 16:20 UTC a small number of live streams were disconnected. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently operational and we are monitoring the live ingest systems.

  2. resolved Jun 26, 2026, 06:51 PM UTC

    No further issues observed during monitoring period. Instant Live streams are operational.

Read the full incident report →

Minor June 25, 2026

Disconnections affecting Instant Live

Detected by Pingoru
Jun 25, 2026, 02:05 PM UTC
Resolved
Jun 25, 2026, 04:51 PM UTC
Duration
2h 46m
Affected: Live Channels
Timeline · 2 updates
  1. investigating Jun 25, 2026, 02:05 PM UTC

    Third party provider issue impacting Instant Live.

  2. resolved Jun 25, 2026, 04:51 PM UTC

    A small number of live streams were disconnected around 13:10 UTC, ending the corresponding Asset. Active live streams were able to reconnect and resume, and there is no long term impact to DVR or VOD content from affected live streams other than resuming on a new Asset ID. All systems are currently green.

Read the full incident report →

Minor June 18, 2026

Media reuploading and VOD trimming issue

Detected by Pingoru
Jun 18, 2026, 12:03 PM UTC
Resolved
Jun 18, 2026, 01:44 PM UTC
Duration
1h 41m
Affected: Media Management
Timeline · 5 updates
  1. investigating Jun 18, 2026, 12:03 PM UTC

    We are currently investigating an issue that is preventing users from re-uploading media via the Dashboard.

  2. identified Jun 18, 2026, 12:36 PM UTC

    We have identified the issue and are testing a possible fix.

  3. identified Jun 18, 2026, 12:59 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jun 18, 2026, 01:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 18, 2026, 01:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 18, 2026

Increased error in Instant Live

Detected by Pingoru
Jun 18, 2026, 10:31 AM UTC
Resolved
Jun 18, 2026, 01:27 PM UTC
Duration
2h 56m
Affected: Live ChannelsMedia Delivery
Timeline · 5 updates
  1. identified Jun 18, 2026, 10:31 AM UTC

    Third party provider issue impacting Instant Live.

  2. identified Jun 18, 2026, 10:54 AM UTC

    Third party provider issue impacting Instant Live.

  3. identified Jun 18, 2026, 11:10 AM UTC

    We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery and continuing to monitor.

  4. monitoring Jun 18, 2026, 11:39 AM UTC

    Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor.

  5. resolved Jun 18, 2026, 01:27 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor May 20, 2026

Media stuck in processing after upload

Detected by Pingoru
May 20, 2026, 07:47 PM UTC
Resolved
May 20, 2026, 08:20 PM UTC
Duration
32m
Affected: Media Management
Timeline · 4 updates
  1. investigating May 20, 2026, 07:47 PM UTC

    We are investigating issue with media stuck in processing after upload

  2. identified May 20, 2026, 08:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 20, 2026, 08:09 PM UTC

    Our Playlists service is also affected. Streaming and playback of existing media remain unimpacted. We will provide another update shortly.

  4. resolved May 20, 2026, 08:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2026

Elevated rebuffering and playback failures

Detected by Pingoru
May 06, 2026, 04:45 PM UTC
Resolved
May 06, 2026, 06:29 PM UTC
Duration
1h 44m
Affected: Live ChannelsMedia Delivery
Timeline · 3 updates
  1. identified May 06, 2026, 04:45 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 06, 2026, 05:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 06:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2026

Elevated rebuffering and startup times for some on-demand assets and live streams

Detected by Pingoru
May 05, 2026, 06:58 PM UTC
Resolved
May 05, 2026, 08:55 PM UTC
Duration
1h 57m
Affected: Live ChannelsMedia Delivery
Timeline · 3 updates
  1. identified May 05, 2026, 06:58 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring May 05, 2026, 07:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 05, 2026, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 27, 2026

Issues downloading MP4 assets

Detected by Pingoru
Apr 27, 2026, 08:19 PM UTC
Resolved
Apr 28, 2026, 03:51 AM UTC
Duration
7h 32m
Affected: Live ChannelsMedia Delivery
Timeline · 3 updates
  1. identified Apr 27, 2026, 08:19 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Apr 27, 2026, 09:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 28, 2026, 03:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2026

Increased re-buffering and errors for some assets and live streams

Detected by Pingoru
Apr 22, 2026, 06:13 PM UTC
Resolved
Apr 22, 2026, 07:50 PM UTC
Duration
1h 37m
Affected: Live ChannelsMedia Delivery
Timeline · 3 updates
  1. identified Apr 22, 2026, 06:13 PM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Apr 22, 2026, 06:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 22, 2026, 07:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2026

Ingest delays for some assets

Detected by Pingoru
Apr 21, 2026, 05:42 PM UTC
Resolved
Apr 22, 2026, 12:08 AM UTC
Duration
6h 25m
Affected: Live ChannelsMedia Delivery
Timeline · 4 updates
  1. identified Apr 21, 2026, 05:42 PM UTC

    Third party provider issue impacting Instant Live.

  2. identified Apr 21, 2026, 06:16 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 21, 2026, 06:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 22, 2026, 12:08 AM UTC

    The incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Geo Location Controls Degraded

Detected by Pingoru
Mar 31, 2026, 04:54 PM UTC
Resolved
Mar 31, 2026, 05:00 PM UTC
Duration
6m
Affected: Studio DRM
Timeline · 3 updates
  1. investigating Mar 31, 2026, 04:54 PM UTC

    Geo-location enforcement is currently degraded for Studio DRM customers using the Geo Location API and token geo settings. We are actively investigating.

  2. monitoring Mar 31, 2026, 04:58 PM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Mar 31, 2026, 05:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 23, 2026

DRM Issues affecting US and Asia regions

Detected by Pingoru
Mar 23, 2026, 03:14 PM UTC
Resolved
Mar 23, 2026, 03:44 PM UTC
Duration
29m
Affected: Studio DRM
Timeline · 3 updates
  1. monitoring Mar 23, 2026, 03:14 PM UTC

    Increased latency and 5xx on DRM platform requests

  2. monitoring Mar 23, 2026, 03:17 PM UTC

    We have applied a fix and are monitoring performance

  3. resolved Mar 23, 2026, 03:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2026

Video Uploads Failing

Detected by Pingoru
Mar 11, 2026, 05:30 PM UTC
Resolved
Mar 11, 2026, 06:19 PM UTC
Duration
49m
Affected: DashboardMedia Management
Timeline · 3 updates
  1. investigating Mar 11, 2026, 05:30 PM UTC

    We are currently investigating an issue affecting video uploads. Our engineering team is investigating.

  2. monitoring Mar 11, 2026, 05:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 11, 2026, 06:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 6, 2026

Video clips audio loss - 6 March 2026

Detected by Pingoru
Mar 06, 2026, 11:03 PM UTC
Resolved
Mar 07, 2026, 01:59 AM UTC
Duration
2h 55m
Affected: Media Delivery
Timeline · 2 updates
  1. identified Mar 06, 2026, 11:03 PM UTC

    Third party provider issue impacting Instant Live.

  2. resolved Mar 07, 2026, 01:59 AM UTC

    The incident has been resolved.

Read the full incident report →

Minor February 24, 2026

Delayed video ingest and webhook delivery

Detected by Pingoru
Feb 24, 2026, 08:11 PM UTC
Resolved
Feb 25, 2026, 12:34 AM UTC
Duration
4h 23m
Affected: Live ChannelsMedia Delivery
Timeline · 5 updates
  1. investigating Feb 24, 2026, 08:11 PM UTC

    We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.

  2. investigating Feb 24, 2026, 08:16 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 24, 2026, 08:39 PM UTC

    Our teams have identified the cause of the delays and are actively working on recovery.

  4. monitoring Feb 24, 2026, 09:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 25, 2026, 12:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026

Direct Upload failures for some customers

Detected by Pingoru
Feb 23, 2026, 02:34 PM UTC
Resolved
Feb 23, 2026, 04:00 PM UTC
Duration
1h 26m
Affected: Live ChannelsMedia Delivery
Timeline · 4 updates
  1. investigating Feb 23, 2026, 02:34 PM UTC

    We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.

  2. monitoring Feb 23, 2026, 02:48 PM UTC

    A fix has been implemented and we are monitoring the results. Some customers may have experienced a low number of playback failures during the incident.

  3. monitoring Feb 23, 2026, 02:50 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 23, 2026, 04:00 PM UTC

    The issue has been resolved and all systems are operational.

Read the full incident report →

Minor February 19, 2026

New Monetization Campaigns

Detected by Pingoru
Feb 19, 2026, 06:12 PM UTC
Resolved
Feb 19, 2026, 07:57 PM UTC
Duration
1h 45m
Affected: Dashboard
Timeline · 3 updates
  1. investigating Feb 19, 2026, 06:12 PM UTC

    We are currently investigating an an issue where new monetization campaigns cannot be started.

  2. identified Feb 19, 2026, 06:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 19, 2026, 07:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 13, 2026

AI Publish Assistant and Audio Experiences Service Degraded Performance

Detected by Pingoru
Feb 13, 2026, 07:40 PM UTC
Resolved
Feb 19, 2026, 08:25 PM UTC
Duration
6d
Timeline · 4 updates
  1. investigating Feb 13, 2026, 07:40 PM UTC

    We are currently investigating this issue.

  2. identified Feb 13, 2026, 08:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 13, 2026, 10:01 PM UTC

    We’re currently monitoring issues with an upstream provider.

  4. resolved Feb 19, 2026, 08:25 PM UTC

    Error rates have returned to normal. Please note there may still be intermittent issues as capacity is optimized.

Read the full incident report →

Minor January 29, 2026

Corruption on some segments of some videos

Detected by Pingoru
Jan 29, 2026, 06:27 PM UTC
Resolved
Feb 02, 2026, 02:07 AM UTC
Duration
3d 7h
Affected: Live Channels
Timeline · 6 updates
  1. identified Jan 29, 2026, 06:27 PM UTC

    Third party provider issue impacting Instant Live.

  2. investigating Jan 29, 2026, 06:30 PM UTC

    We are currently investigating this issue.

  3. identified Jan 29, 2026, 08:43 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jan 30, 2026, 07:13 PM UTC

    A fix has been implemented to address the issue for new assets, and the team is working through any remaining affected assets. We will post further updates as we have them.

  5. monitoring Feb 01, 2026, 05:04 PM UTC

    We have completed the remediation steps for impacted assets and will be monitoring.

  6. resolved Feb 02, 2026, 02:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 23, 2026

Elevated Livestream Errors - 23 January 2026

Detected by Pingoru
Jan 23, 2026, 01:08 AM UTC
Resolved
Jan 23, 2026, 06:31 AM UTC
Duration
5h 22m
Affected: Live Channels
Timeline · 3 updates
  1. identified Jan 23, 2026, 01:08 AM UTC

    Third party provider issue impacting Instant Live.

  2. monitoring Jan 23, 2026, 01:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 23, 2026, 06:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 8, 2026

Analytics Service Degradation

Detected by Pingoru
Jan 08, 2026, 08:03 PM UTC
Resolved
Jan 08, 2026, 08:37 PM UTC
Duration
33m
Affected: Data & Analytics
Timeline · 3 updates
  1. investigating Jan 08, 2026, 08:03 PM UTC

    We are currently investigating this issue.

  2. identified Jan 08, 2026, 08:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 08, 2026, 08:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 17, 2025

Playlist Delivery Issue

Detected by Pingoru
Dec 17, 2025, 02:42 PM UTC
Resolved
Dec 17, 2025, 03:45 PM UTC
Duration
1h 3m
Affected: Media Delivery
Timeline · 2 updates
  1. monitoring Dec 17, 2025, 02:42 PM UTC

    We have had an incident with playlist delivery resulting in deteriorated performance. The incident has been resolved and we're monitoring recovery.

  2. resolved Dec 17, 2025, 03:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 12, 2025

Playlist delivery errors

Detected by Pingoru
Dec 12, 2025, 08:59 PM UTC
Resolved
Dec 12, 2025, 09:12 PM UTC
Duration
12m
Affected: Media Delivery
Timeline · 2 updates
  1. investigating Dec 12, 2025, 08:59 PM UTC

    We’ve identified an issue that caused issues with player and playlist delivery. We have fixed the issue but there might still be a higher latency on playlist delivery. We expect to recover soon.

  2. resolved Dec 12, 2025, 09:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 2, 2025

Elevated errors going live

Detected by Pingoru
Dec 02, 2025, 06:56 PM UTC
Resolved
Dec 02, 2025, 09:07 PM UTC
Duration
2h 10m
Affected: Live Channels
Timeline · 3 updates
  1. identified Dec 02, 2025, 06:56 PM UTC

    Starting around 18:17:00 UTC on December 2nd, we noticed elevated error rates for people attempting to start new live streams. The team has identified the issue and are working on a resolution.

  2. monitoring Dec 02, 2025, 07:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 02, 2025, 09:07 PM UTC

    This incident has been resolved.

Read the full incident report →