JW Player incident

Direct Upload failures for some customers

Minor Resolved View vendor source →

JW Player experienced a minor incident on February 23, 2026 affecting Live Channels and Media Delivery, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2026, 02:34 PM UTC
Resolved
Feb 23, 2026, 04:00 PM UTC
Duration
1h 26m
Detected by Pingoru
Feb 23, 2026, 02:34 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. investigating Feb 23, 2026, 02:34 PM UTC

    We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.

  2. monitoring Feb 23, 2026, 02:48 PM UTC

    A fix has been implemented and we are monitoring the results. Some customers may have experienced a low number of playback failures during the incident.

  3. monitoring Feb 23, 2026, 02:50 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 23, 2026, 04:00 PM UTC

    The issue has been resolved and all systems are operational.