JW Player incident

Delayed video ingest and webhook delivery

Minor Resolved View vendor source →

JW Player experienced a minor incident on February 24, 2026 affecting Live Channels and Media Delivery, lasting 4h 23m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2026, 08:11 PM UTC
Resolved
Feb 25, 2026, 12:34 AM UTC
Duration
4h 23m
Detected by Pingoru
Feb 24, 2026, 08:11 PM UTC

Affected components

Live ChannelsMedia Delivery

Update timeline

  1. investigating Feb 24, 2026, 08:11 PM UTC

    We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.

  2. investigating Feb 24, 2026, 08:16 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 24, 2026, 08:39 PM UTC

    Our teams have identified the cause of the delays and are actively working on recovery.

  4. monitoring Feb 24, 2026, 09:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 25, 2026, 12:34 AM UTC

    This incident has been resolved.