JW Player incident

Delayed video ingest and webhook delivery

Minor Resolved View vendor source →
Started
Feb 24, 2026, 08:11 PM UTC
Resolved
Feb 25, 2026, 12:34 AM UTC
Duration
4h 23m
Detected by Pingoru
Feb 24, 2026, 08:11 PM UTC

Affected components

Instant LiveMedia Delivery

Update timeline

  1. investigating Feb 24, 2026, 08:11 PM UTC

    We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.

  2. investigating Feb 24, 2026, 08:16 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 24, 2026, 08:39 PM UTC

    Our teams have identified the cause of the delays and are actively working on recovery.

  4. monitoring Feb 24, 2026, 09:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 25, 2026, 12:34 AM UTC

    This incident has been resolved.

Looking to track JW Player downtime and outages?

Pingoru polls JW Player's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when JW Player reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track JW Player alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring JW Player for free

5 free monitors · No credit card required