JW Player experienced a major incident on March 23, 2026 affecting Studio DRM, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Studio DRM
Update timeline
- monitoring Mar 23, 2026, 03:14 PM UTC
Increased latency and 5xx on DRM platform requests
- monitoring Mar 23, 2026, 03:17 PM UTC
We have applied a fix and are monitoring performance
- resolved Mar 23, 2026, 03:44 PM UTC
This incident has been resolved.