JW Player incident

Elevated errors going live

Minor Resolved View vendor source →

JW Player experienced a minor incident on December 2, 2025 affecting Live Channels, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 06:56 PM UTC
Resolved
Dec 02, 2025, 09:07 PM UTC
Duration
2h 10m
Detected by Pingoru
Dec 02, 2025, 06:56 PM UTC

Affected components

Live Channels

Update timeline

  1. identified Dec 02, 2025, 06:56 PM UTC

    Starting around 18:17:00 UTC on December 2nd, we noticed elevated error rates for people attempting to start new live streams. The team has identified the issue and are working on a resolution.

  2. monitoring Dec 02, 2025, 07:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 02, 2025, 09:07 PM UTC

    This incident has been resolved.