JW Player experienced a minor incident on January 29, 2026 affecting Live Channels, lasting 3d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Live Channels
Update timeline
- identified Jan 29, 2026, 06:27 PM UTC
Third party provider issue impacting Instant Live.
- investigating Jan 29, 2026, 06:30 PM UTC
We are currently investigating this issue.
- identified Jan 29, 2026, 08:43 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 30, 2026, 07:13 PM UTC
A fix has been implemented to address the issue for new assets, and the team is working through any remaining affected assets. We will post further updates as we have them.
- monitoring Feb 01, 2026, 05:04 PM UTC
We have completed the remediation steps for impacted assets and will be monitoring.
- resolved Feb 02, 2026, 02:07 AM UTC
This incident has been resolved.