JW Player incident

AI Publish Assistant and Audio Experiences Service Degraded Performance

Notice Resolved View vendor source →
Started
Feb 13, 2026, 07:40 PM UTC
Resolved
Feb 19, 2026, 08:25 PM UTC
Duration
6d
Detected by Pingoru
Feb 13, 2026, 07:40 PM UTC

Update timeline

  1. investigating Feb 13, 2026, 07:40 PM UTC

    We are currently investigating this issue.

  2. identified Feb 13, 2026, 08:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 13, 2026, 10:01 PM UTC

    We’re currently monitoring issues with an upstream provider.

  4. resolved Feb 19, 2026, 08:25 PM UTC

    Error rates have returned to normal. Please note there may still be intermittent issues as capacity is optimized.

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