Infobip Outage History
Infobip is up right nowPingoru has recorded 129 incidents for Infobip: 129 in the last 12 months and 44 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 14 | 9 of 720 (1%) |
| May 2026 | 7 | 41 of 744 (5%) |
| June 2026 | 13 | 47 of 720 (7%) |
| July 2026 | 11 | 9 of 744 (1%) |
| August 2026 | 17 | 12 of 744 (2%) |
| September 2026 | 13 | 10 of 720 (1%) |
| October 2026 | 13 | 25 of 587 (4%) |
Incidents, newest first
Major September 1, 2026 Saudi Arabia - Customer Portal Degradation – Saudi Arabia, Saudi Arabia, Saudi Arabia
Started Sep 01, 2026, 09:03 AM UTC· resolved Sep 01, 2026, 09:03 AM UTC
- resolved Sep 01, 2026, 09:03 AM UTC
This is to raise awareness that during the period below, you may have experienced difficulties when attempting to log in and use our Customer Portal. Start (UTC): 1 August 2026 08:02 End (UTC): 1 August 2026 08:05 Impact: The Customer Portal and services accessed via it, as Conversations and People, were unavailable and/or unable to process the requested actions.
Minor August 28, 2026 Global (Europe) - Delays in processing SEEN delivery reports 47m Global (Europe), Global (Europe), Global (Europe), Global (Europe)
Started Aug 28, 2026, 11:57 AM UTC· resolved Aug 28, 2026, 12:45 PM UTC
- identified Aug 28, 2026, 11:57 AM UTC
We are currently experiencing an issue in our Global (Europe) Data Center affecting the delivery of seen reports for WhatsApp, Viber, Viber Bot, TikTok, RCS, and Push channels. Clients may experience delays in receiving seen reports for affected channels. Outbound message delivery continues to function normally. Our engineers are actively investigating the issue and working to identify the root cause.
- identified Aug 28, 2026, 12:30 PM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 28, 2026, 12:45 PM UTC
The incident has been resolved. Start time (UTC): 28-08-2026 10:01 End time (UTC): 28-08-2026 11:28 Impact: Delay in receiving SEEN delivery reports for affected channels
Major August 27, 2026 Saudi Arabia - Moments and Push Notification Delays 50m Saudi Arabia, Saudi Arabia
Started Aug 27, 2026, 04:10 PM UTC· resolved Aug 27, 2026, 05:01 PM UTC
- investigating Aug 27, 2026, 04:10 PM UTC
We are currently observing message processing delays affecting Moments and Push Notifications on our Saudi Arabia (SA3) Data Center. The issue is being investigated and more information will follow in the next update.
- identified Aug 27, 2026, 04:31 PM UTC
The source of the processing delays at our Saudi Arabia Data Center has been identified. Processing latency is in the process of recovering.
- resolved Aug 27, 2026, 05:01 PM UTC
The issue has been successfully resolved, and the affected service is now fully operational. During this period, our Push Notification service in the Saudi Arabia Data Center experienced increased processing latency, which may have delayed push notifications for Moments Flow campaigns. All messages were delivered during the incident. Start (UTC): 27 August 15:29 End (UTC): 27 August 16:32 Impact: Delayed delivery of push notifications on the Saudi Arabia Data Center
Minor August 27, 2026 Multiple Location - Service Connection Degradation – Global (Europe), Global (Europe), Global (Europe), Global (Europe) and 11 more
Started Aug 27, 2026, 12:48 AM UTC· resolved Aug 27, 2026, 12:48 AM UTC
- resolved Aug 27, 2026, 12:48 AM UTC
We experienced a service degradation affecting Apple Messaging, Email, MAM, RCS, SMS, Telegram, Voice, and WhatsApp services in multiple data centers, which caused delays in traffic processing for these channels. Start (UTC): 26-08-2026 21:02 End (UTC): 26-08-2026 22:12 Impact: During this period, you may have experienced delays in processing and 5xx errors on the mentioned channels, We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.
Critical August 26, 2026 Global (Europe) - Customer Portal and HTTP API Degradation 1h 14m Global (Europe), Global (Europe)
Started Aug 26, 2026, 11:41 AM UTC· resolved Aug 26, 2026, 12:56 PM UTC
- investigating Aug 26, 2026, 11:41 AM UTC
We are currently experiencing issues affecting accessibility to and functionalities of our Customer Portal and HTTP API endpoints. The issues are being investigated and we will keep you posted with further updates.
- identified Aug 26, 2026, 11:59 AM UTC
We have identified the root cause of the issue and mitigation steps are being rolled out. Customer Portal and HTTP API are showing improvements, however, you may still experience issues when attempting to log in to the Customer Portal or targeting api.infobip.com HTTP API endpoints. We will keep you posted with further updates
- monitoring Aug 26, 2026, 12:22 PM UTC
A fix has been implemented and we are currently monitoring results. We will keep you posted with further confirmation.
- resolved Aug 26, 2026, 12:56 PM UTC
The issue has been successfully resolved and the affected services are fully operational. During the below specified timeframe, our Customer Portal and api.infobip.com HTTP API endpoints on the Global (Europe) location were intermittently inaccessible, with the situation gradually improving as mitigation progressed towards the specified end time. Start (UTC): 26 August 11:36 End (UTC): 26 August 12:28 Impact: Customer Portal and HTTP API degradation
Minor August 26, 2026 Global (Europe) - Bulk Message Scheduling Service Degradation 16m Global (Europe), Global (Europe), Global (Europe), Global (Europe) and 12 more
Started Aug 26, 2026, 09:03 AM UTC· resolved Aug 26, 2026, 09:19 AM UTC
- investigating Aug 26, 2026, 09:03 AM UTC
We are currently experiencing a degradation affecting the processing of bulk and scheduled message sending across multiple channels. You may experience issues with corresponding message requests and processing. The issue is being actively investigated and we will post further updates as soon as possible.
- investigating Aug 26, 2026, 09:08 AM UTC
Correction: After further investigation, we determined that the effects of this incident are isolated to the Global (Europe) location. We will keep you posted with further updates as the investigation progresses.
- resolved Aug 26, 2026, 09:19 AM UTC
The issue has been successfully resolved and the affected service is now fully operational. During the specified timeframe, our Bulk Message Scheduling service within the Global (Europe) location experienced interruptions due to which part of customers may have experienced errors/rejections when creating new scheduled or bulk traffic campaigns across multiple channels. These issues affected only newly created campaigns; processing of existing campaigns created outside of the specified window was not impacted. Start (UTC): 26 August 08:19 End (UTC): 26 August 08:47 Impact: Creation and scheduling of bulk traffic campaigns
Minor August 24, 2026 Great Britain - Delayed seen reports 12m Great Britain, Great Britain, Great Britain, Great Britain
Started Aug 24, 2026, 06:52 PM UTC· resolved Aug 24, 2026, 07:05 PM UTC
- investigating Aug 24, 2026, 06:52 PM UTC
We are currently investigating an issue in our Great Britain Data Center affecting the delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push channels. You may experience delays in the delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push channels. Seen status updates may be delayed or temporarily unavailable, while outbound message delivery continues to function normally. Our engineers are actively investigating the issue and working to identify the root cause.
- resolved Aug 24, 2026, 07:05 PM UTC
The issue has been successfully resolved, and the service is once again operating normally. During the incident, you may have experienced delays in the delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push channels. Seen status updates may have been delayed or temporarily unavailable. Outbound message delivery was not affected. Start time (UTC): 24-08-2026 18:23 End time (UTC): 24-08-2026 18:59 Impact: Delayed processing and delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push channels from the Great Britain Data Center.
Critical August 20, 2026 Global (Europe) - Email Broadcast Service Degradation 33m Global (Europe)
Started Aug 20, 2026, 07:49 AM UTC· resolved Aug 20, 2026, 08:23 AM UTC
- investigating Aug 20, 2026, 07:49 AM UTC
This is to inform you that we are currently experiencing an issue with the Email Broadcast Service, where users may encounter issues when trying to create a broadcast. Our team is already working on this case, and more information will follow once it is available.
- resolved Aug 20, 2026, 08:23 AM UTC
The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with creating email broadcasts. Start time (UTC): 20-08-2026 07:20 End time (UTC): 20-08-2026 08:10 Impact: Unable to create an email broadcast
Minor August 20, 2026 Global (Europe) - Customer Portal Homepage Degradation 9m Global (Europe)
Started Aug 20, 2026, 04:45 AM UTC· resolved Aug 20, 2026, 04:55 AM UTC
- investigating Aug 20, 2026, 04:45 AM UTC
This is to inform you that we are currently experiencing an issue with the Customer Portal Homepage, where users may encounter an error 500 Server Error when accessing the page. Our team is already working on this case, and more information will follow once it is available.
- resolved Aug 20, 2026, 04:55 AM UTC
The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with viewing homepage. Start time (UTC): 20 August 2026 03:49 End time (UTC): 20 August 20266 04:50 Impact: Customer Homepage returning error 500 Server Error.
Minor August 20, 2026 Global (Europe) - Customer Portal Degradation 1h 16m Global (Europe)
Started Aug 20, 2026, 02:36 AM UTC· resolved Aug 20, 2026, 03:52 AM UTC
- investigating Aug 20, 2026, 02:36 AM UTC
This is to inform you that we are experiencing an issue with Customer Portal. You may experience data loading issue or an unexpected error being returned on portal pages. Our team is already working on this case, and more information will follow once it is available.
- investigating Aug 20, 2026, 03:15 AM UTC
We are continuing to investigate this issue.
- resolved Aug 20, 2026, 03:52 AM UTC
The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with viewing Analytics dashboard. Start time (UTC): 20 August 2026 01:56 End time (UTC): 20 August 2026 03:26 Impact: Customer portal data loading issue on Analytics dashboard.
Minor August 15, 2026 Global (Europe) - Partial Packet Loss 1h 6m
Started Aug 15, 2026, 11:15 AM UTC· resolved Aug 15, 2026, 12:22 PM UTC
- investigating Aug 15, 2026, 11:15 AM UTC
We are investigating an issue that may be causing intermittent packet loss and impacting service performance for some users. The extent of the impact is still being assessed, and our teams are working to identify the root cause. Further updates will be provided as the investigation progresses.
- resolved Aug 15, 2026, 12:22 PM UTC
The issue causing intermittent packet loss in our Global (Europe) data centre has been resolved. Service performance has returned to normal, and no customer impact was identified based on the information available. Start time (UTC): 15 August 2026 09:44 End time (UTC): 15 August 2026 11:46
Major August 15, 2026 Global (Europe) - Whitelabel Portal and traffic processing degradation 2h 9m Global (Europe), Global (Europe), Global (Europe), Global (Europe)
Started Aug 15, 2026, 03:42 AM UTC· resolved Aug 15, 2026, 05:52 AM UTC
- investigating Aug 15, 2026, 03:42 AM UTC
This is to inform you that we are experiencing an issue with whitelabel Portal on our Global (Europe) data center. Users might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal. Also, processing of incoming traffic is affected so our clients might notice issues with receiving messages. Our team is investigating the issue, more details will follow in the next update.
- investigating Aug 15, 2026, 03:56 AM UTC
Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
- investigating Aug 15, 2026, 04:27 AM UTC
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.
- investigating Aug 15, 2026, 04:57 AM UTC
Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.
- investigating Aug 15, 2026, 05:28 AM UTC
We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
- monitoring Aug 15, 2026, 05:38 AM UTC
A fix has been implemented, and we are monitoring the situation with the impacted services.
- resolved Aug 15, 2026, 05:52 AM UTC
The issue has been successfully resolved and the service is once again fully operational. Start: 15 August 2026, 02:33 UTC End: 15 August 2026, 05:25 UTC Impact: The incident caused a general degradation of multiple hosted channels and services on our Global (Europe) data center. Customers utilizing services such as Portal, Viber, SMS, and OMNI endpoints may have observed processing delays and interrupted traffic flow.
Major August 14, 2026 Pakistan - Customer Portal service and traffic processing degradation 44m Pakistan, Pakistan, Pakistan, Pakistan and 6 more
Started Aug 14, 2026, 10:01 AM UTC· resolved Aug 14, 2026, 10:45 AM UTC
- investigating Aug 14, 2026, 10:01 AM UTC
This is to inform you that we are experiencing an issue with Customer Portal service on our Pakistan data center. Users might notice issues when trying to log in to Customer Portal. Our team is investigating the issue, more details will follow in the next update.
- investigating Aug 14, 2026, 10:23 AM UTC
We are continuing to investigate this issue.
- resolved Aug 14, 2026, 10:45 AM UTC
The incident has been resolved. Start (UTC): 14 August 2026 09:39 End (UTC): 14 August 2026 10:30 Impact: Users couldn't log in and utilise services on Customer Portal. Processing of incoming traffic was affected.
Critical August 13, 2026 Pakistan - Customer Portal and Multiple Services Degradation 1h 11m Pakistan
Started Aug 13, 2026, 09:54 AM UTC· resolved Aug 13, 2026, 11:06 AM UTC
- investigating Aug 13, 2026, 09:54 AM UTC
We are currently experiencing issues with our Customer Portal service in the Pakistan data center. You may experience issues while trying to log in to the Portal or utilize its services. Our team is already working on this case, and more information will follow once it is available.
- identified Aug 13, 2026, 10:16 AM UTC
Improvements are observed while we continue to assess the situation.
- monitoring Aug 13, 2026, 10:32 AM UTC
Observed improvements have led to a stabilized and operational state that is, for now, being monitored.
- resolved Aug 13, 2026, 11:06 AM UTC
The incident affecting the Pakistani data center has been resolved, and we can confirm with certainty that the Customer Portal on Pakistan and affected services at this location are operational. Besides previously encountering challenges when accessing the Customer Portal on Pakistan, challenges were present as well when utilizing all remaining products and services at this location. Start (UTC): 13 August 2026 09:40 End (UTC): 13 August 2026 10:28
Major August 10, 2026 Global (Europe) - Multiple services degradation 49m Global (Europe), Global (Europe), Global (Europe), Global (Europe) and 4 more
Started Aug 10, 2026, 11:36 AM UTC· resolved Aug 10, 2026, 12:26 PM UTC
- investigating Aug 10, 2026, 11:36 AM UTC
This is to inform you that we are currently experiencing degradation of multiple services hosted in our Global (Europe) data centers. Our engineering team is currently working on the issue and the affected channels. At the moment, it is known that services and channels such as SMS, Email, Number Lookup, Kakao, WhatsApp, Voice, and others are impacted. Customers utilizing these channels via SMPP and HTTP API endpoints may experience processing issues and delivery delays.
- investigating Aug 10, 2026, 12:04 PM UTC
We are continuing to investigate this issue.
- resolved Aug 10, 2026, 12:26 PM UTC
The incident has been resolved. Start (UTC): 10 August 2026 11:13 End (UTC): 10 August 2026 11:49 Impact: HTTP API requests were rejected with error 500. Traffic was processed with a delay.
Major August 10, 2026 Multiple Locations - WhatsApp service degradation 12m
Started Aug 10, 2026, 10:13 AM UTC· resolved Aug 10, 2026, 10:26 AM UTC
- investigating Aug 10, 2026, 10:13 AM UTC
We are currently experiencing an issue with our WhatsApp service on multiple locations. Our clients might notice errors when trying to register WhatsApp templates and send WhatsApp template messages. Our team is working on resolving the issue, more details will follow in next update. Start (UTC): 10 August 2026 10:09
- resolved Aug 10, 2026, 10:26 AM UTC
The incident has been resolved. Start (UTC): 10 August 2026 09:51 End (UTC): 10 August 2026 10:18 Impact: Clients might have observed issues while registering WhatsApp templates over HTTP API endpoint /whatsapp/2/senders/{sender}/templates. Also, accessing templates and sending template messages over Customer Portal was not possible.
Minor August 5, 2026 Multiple Locations - Email and Agent OS service degradation 20m EU Region-locked, Global (Europe), EU Region-locked, Global (Europe)
Started Aug 05, 2026, 08:18 AM UTC· resolved Aug 05, 2026, 08:39 AM UTC
- investigating Aug 05, 2026, 08:18 AM UTC
We are currently experiencing degradation of our Email and Agent OS services hosted across multiple locations. Customers using these services, either directly or through other products such as Conversations, may notice processing issues. Our designated engineering team is working on the issue, and we will keep you informed.
- resolved Aug 05, 2026, 08:39 AM UTC
This is to inform you that the incident has been resolved. During the incident timeframe, customers utilizing the Email and Agent OS services may have experienced issues with processing traffic. Additionally, usage through other products such as Conversations was also impacted. Start: 05 August 2026 07:53 UTC End: 05 August 2026 08:30 UTC Impact: The incident caused processing issues for Email and AgentOS services
Major August 3, 2026 Global (Europe) - Broadcast service degradation 24m Global (Europe), Global (Europe)
Started Aug 03, 2026, 12:46 PM UTC· resolved Aug 03, 2026, 01:11 PM UTC
- investigating Aug 03, 2026, 12:46 PM UTC
We are currently experiencing issues with Broadcast service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
- resolved Aug 03, 2026, 01:11 PM UTC
The issue has been successfully resolved and the service is once again operational. Start (UTC): 03 August 12:33 End (UTC): 03 August 13:05 Impact: The users might not have been able to load the list of Broadcast templates and campaigns in Customer Portal
Minor July 31, 2026 India - The processing of inbound messages is partially disrupted 1h 2m India, India, India, India and 1 more
Started Jul 31, 2026, 06:31 PM UTC· resolved Jul 31, 2026, 07:34 PM UTC
- identified Jul 31, 2026, 06:31 PM UTC
We are currently experiencing issues with the MO service that processes events related to inbound traffic. As a result, some inbound messages are experiencing delays. Our dedicated team has identified the issue and is working to restore the service as quickly as possible.
- identified Jul 31, 2026, 07:20 PM UTC
We are continuing to investigate this issue.
- resolved Jul 31, 2026, 07:34 PM UTC
The issue has been successfully resolved, and the service is once again fully operational. Start: 31 July 2026 17:29 UTC End: 31 July 2026 19:29 UTC Impact: The incident caused delays in inbound message processing.
Major July 23, 2026 Multiple locations - Inbound processing and delivery report events are partially degraded. 11m Brazil, Brazil, EU Region-locked, Brazil and 140 more
Started Jul 23, 2026, 03:39 PM UTC· resolved Jul 23, 2026, 03:50 PM UTC
- identified Jul 23, 2026, 03:39 PM UTC
We are currently experiencing intermittent issues with the MO service that processes events related to inbound traffic. As a result, some inbound delivery reports are experiencing delays. Our dedicated team has identified the issue and is working to restore the service as quickly as possible.
- resolved Jul 23, 2026, 03:50 PM UTC
The issue has been successfully resolved and the service is once again operational. Delivery reports related to inbound traffic were partially delayed due to intermittent issues with the MO service by processing and forwaring the delivery reports. During the specified period, some delivery reports for inbound traffic and the corresponding events may have been delayed, causing notifications about the delivery status to not be updated immediately. Start (UTC): 23-07-2026 15:01 UTC End (UTC): 23-07-2026 15:37 UTC Impact: Incoming traffic notification delayed for multiple channels.
Minor July 16, 2026 Multiple Locations - Email Domain Creation Unavailable 28m Brazil, Global (Europe), India, Indonesia and 6 more
Started Jul 16, 2026, 02:51 PM UTC· resolved Jul 16, 2026, 03:19 PM UTC
- investigating Jul 16, 2026, 02:51 PM UTC
We are currently investigating an issue affecting the ability to create new email domains across all data centers. Existing email traffic and previously configured domains are not impacted. We are working on a resolution and will provide updates as the situation develops.
- investigating Jul 16, 2026, 02:53 PM UTC
We are continuing to investigate this issue.
- resolved Jul 16, 2026, 03:19 PM UTC
This incident has been resolved. Start (UTC): 16 July 2026 14:19 End (UTC): 16 July 2026 15:01 Impact: During this incident, you might have encountered difficulties creating new email domains within the specified timeframe. Existing email traffic and previously configured domains were not affected at any point.
Minor July 15, 2026 Multiple Locations - SMS & Number Lookup Delivery Degradation –
Started Jul 15, 2026, 04:02 PM UTC· resolved Jul 15, 2026, 04:02 PM UTC
- resolved Jul 15, 2026, 04:02 PM UTC
We experienced an issue affecting SMS and Number Lookup services across our Global (Europe) datacenter. During the specified period, customers using the Global (Europe) infrastructure may have experienced SMS delivery failures, delayed message processing, and issues performing Number Lookup requests. Start (UTC): 15 July 2026 13:00 End (UTC): 15 July 2026 15:28 Impact: SMS delivery degradation and Number Lookup service disruption.
Major July 15, 2026 Multiple Locations - Voice service degradation – Great Britain, Hong Kong, Indonesia, Malaysia and 5 more
Started Jul 15, 2026, 10:01 AM UTC· resolved Jul 15, 2026, 10:01 AM UTC
- resolved Jul 15, 2026, 10:01 AM UTC
We had experienced an issue affecting general Voice traffic processing and Calls routing across multiple locations specified in the components section below. During the specified period, part of Infobip customers may have experienced issues in establishing Voice calls and processing inbound Calls routing. Start (UTC): 15 July 08:52 End (UTC): 15 July 09:35 Impact: Voice traffic processing and Call routing degradation
Critical July 14, 2026 Payment Issues For Prepaid and Postpaid Accounts In Multiple Locations 2h 43m Global (Europe), United States
Started Jul 14, 2026, 08:55 PM UTC· resolved Jul 14, 2026, 11:38 PM UTC
- investigating Jul 14, 2026, 08:55 PM UTC
We are currently experiencing issues with payment services over our Global (Europe) and United States data centers. The issue is currently being investigated, and more information will follow in the next update. You may experience errors while trying to make a payment, or the credit may not be added to your account after a payment.
- identified Jul 14, 2026, 10:49 PM UTC
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
- resolved Jul 14, 2026, 11:38 PM UTC
This incident has already been resolved Start (UTC): 14 July 2026 12:31 End (UTC): 14 July 2026 23:21 Impact: Users may have experienced payment processing issues where card payments could be charged but not immediately completed or reflected in their account balance.
Major July 14, 2026 Global (Europe) - Chat Applications and Email Processing Degradation 56m Global (Europe), Global (Europe), Global (Europe)
Started Jul 14, 2026, 01:20 PM UTC· resolved Jul 14, 2026, 02:16 PM UTC
- investigating Jul 14, 2026, 01:20 PM UTC
We are experiencing a service degradation affecting Email, RCS, Viber and Zalo, caused by the ongoing planned maintenance announced here: https://status.infobip.com/incidents/0b8pkdf07sgf You may experience delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo. The issue is currently being investigated and more information will follow in the next update.
- resolved Jul 14, 2026, 02:16 PM UTC
The issue has been successfully resolved, and the service is once again operational. Delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo. Start (UTC): 14-07-2026 10:42 End (UTC): 14-07-2026 14:12 Impact: Delays and errors for Email, RCS, Viber and Zalo.