Infobip Outage History

This is to inform you that the degradation of our WhatsApp service hosted in our Global (Europe) data centers has been successfully resolved. During the incident timeframe, Infobip customers using the WhatsApp service may have experienced issues and delay in processing of outbound traffic, as well as delayed delivery and “seen” reports. Start (UTC): 25 February 10:04 End (UTC): 25 February 10:42 Impact: You might have experienced issues and delay in processing of outbound traffic, as well as delayed delivery and “seen” reports.

The issue has been successfully resolved and the service is once again operational. You may have experienced issues with starting a new chat session. Start (UTC): 20 February 2026 10:16 End (UTC): 20 February 2026 12:33 Impact: Mobile users were not able to create a session/start a new chat session

The issue has been successfully resolved and the service is once again operational. Start (UTC): 18 February 11:02 End (UTC): 18 February 14:18 Impact: multiple channels and products affected

The issue has been successfully resolved and the service is once again operational. Start (UTC): 18 February 2026 8:00 End (UTC): 18 February 2026 9:25 Impact: delays in message processing and issues with persons Flow entering

The incident has been resolved and the Broadcast service is again fully operational. During the specified timeframe, you may had experienced failure in uploading recipient file on Broadcast Start (UTC): 12 February 2026 02:00 End (UTC): 12 February 2026 02:43 Impact: Failure on uploading recipient file on Broadcast Service The disruption arose from unexpected events that occurred during the planned maintenance that was underway between 22:00 and 02:00 UTC (https://status.infobip.com/incidents/t56vylwddbbf) and continued affecting our services after the planned completion time. We apologize for any inconvenience this may have caused.

This is to inform you that we experienced an incident that affected multiple services on our India, Indonesia and United States data centres. Our clients may have noticed issues while using the portal and its services and receive errors while trying to access the Conversations Start (UTC): 05 February 2026 12:03 End (UTC): 05 February 2026 20:44 Impact: During this period, you may have observed issues with accessing the Conversations service. We apologize for any inconvenience this may have caused. Our engineering team has resolved the issue, and our services are now fully operational.

This is to inform you that we experienced an incident that affected multiple services on our India data center. Our clients may have noticed issues while sending SMS and WhatsApp messages over HTTP API endpoints and issues when logging in to Customer Portal. Start (UTC): 05 February 2026 10:33 End (UTC): 05 February 2026 10:52 Impact: During this period, you may have observed issues with utilizing HTTP API and Customer Portal. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.

This is to inform you that we experienced an incident affecting Conversations and Answers services on our United States data center. Our clients may have observed delay with message processing in Conversations and Answers services. The issue has been resolved. Start (UTC): 05 February 2026 08:13 End (UTC): 05 February 2026 08:43 Impact: Message processing delay. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.

This incident has been resolved. Start time (UTC): 5 February 2026, 04:30 End time (UTC): 5 February 2026, 05:50 Impact: Users may have experienced issues accessing the portal, and failures in message processing for SMS and voice traffic.