Infobip incident

Global (Europe) - Delays in processing SEEN delivery reports

Infobip experienced a minor incident on August 28, 2026 affecting Global (Europe) and Global (Europe) and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.

Started: Aug 28, 2026, 11:57 AM UTC
Resolved: Aug 28, 2026, 12:45 PM UTC
Duration: 47m
Detected by Pingoru: Aug 28, 2026, 11:57 AM UTC

Affected components

Global (Europe)Global (Europe)Global (Europe)Global (Europe)

Update timeline

identified Aug 28, 2026, 11:57 AM UTC

We are currently experiencing an issue in our Global (Europe) Data Center affecting the delivery of seen reports for WhatsApp, Viber, Viber Bot, TikTok, RCS, and Push channels. Clients may experience delays in receiving seen reports for affected channels. Outbound message delivery continues to function normally. Our engineers are actively investigating the issue and working to identify the root cause.
identified Aug 28, 2026, 12:30 PM UTC

We are continuing to work on a fix for this issue.
resolved Aug 28, 2026, 12:45 PM UTC

The incident has been resolved. Start time (UTC): 28-08-2026 10:01 End time (UTC): 28-08-2026 11:28 Impact: Delay in receiving SEEN delivery reports for affected channels