Infobip incident
Multiple locations - Inbound processing and delivery report events are partially degraded.
Infobip experienced a major incident on July 23, 2026 affecting Brazil and Brazil and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 23, 2026, 03:39 PM UTC
We are currently experiencing intermittent issues with the MO service that processes events related to inbound traffic. As a result, some inbound delivery reports are experiencing delays. Our dedicated team has identified the issue and is working to restore the service as quickly as possible.
- resolved Jul 23, 2026, 03:50 PM UTC
The issue has been successfully resolved and the service is once again operational. Delivery reports related to inbound traffic were partially delayed due to intermittent issues with the MO service by processing and forwaring the delivery reports. During the specified period, some delivery reports for inbound traffic and the corresponding events may have been delayed, causing notifications about the delivery status to not be updated immediately. Start (UTC): 23-07-2026 15:01 UTC End (UTC): 23-07-2026 15:37 UTC Impact: Incoming traffic notification delayed for multiple channels.