Infobip incident
Saudi Arabia - Moments and Push Notification Delays
Infobip experienced a major incident on August 27, 2026 affecting Saudi Arabia and Saudi Arabia, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2026, 04:10 PM UTC
We are currently observing message processing delays affecting Moments and Push Notifications on our Saudi Arabia (SA3) Data Center. The issue is being investigated and more information will follow in the next update.
- identified Aug 27, 2026, 04:31 PM UTC
The source of the processing delays at our Saudi Arabia Data Center has been identified. Processing latency is in the process of recovering.
- resolved Aug 27, 2026, 05:01 PM UTC
The issue has been successfully resolved, and the affected service is now fully operational. During this period, our Push Notification service in the Saudi Arabia Data Center experienced increased processing latency, which may have delayed push notifications for Moments Flow campaigns. All messages were delivered during the incident. Start (UTC): 27 August 15:29 End (UTC): 27 August 16:32 Impact: Delayed delivery of push notifications on the Saudi Arabia Data Center