Infobip incident

Multiple Locations - WhatsApp service degradation

Major Resolved View vendor source →

Infobip experienced a major incident on August 10, 2026, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2026, 10:13 AM UTC
Resolved
Aug 10, 2026, 10:26 AM UTC
Duration
12m
Detected by Pingoru
Aug 10, 2026, 10:13 AM UTC

Update timeline

  1. investigating Aug 10, 2026, 10:13 AM UTC

    We are currently experiencing an issue with our WhatsApp service on multiple locations. Our clients might notice errors when trying to register WhatsApp templates and send WhatsApp template messages. Our team is working on resolving the issue, more details will follow in next update. Start (UTC): 10 August 2026 10:09

  2. resolved Aug 10, 2026, 10:26 AM UTC

    The incident has been resolved. Start (UTC): 10 August 2026 09:51 End (UTC): 10 August 2026 10:18 Impact: Clients might have observed issues while registering WhatsApp templates over HTTP API endpoint /whatsapp/2/senders/{sender}/templates. Also, accessing templates and sending template messages over Customer Portal was not possible.