Infobip experienced a minor incident on August 20, 2026 affecting Global (Europe), lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2026, 02:36 AM UTC
This is to inform you that we are experiencing an issue with Customer Portal. You may experience data loading issue or an unexpected error being returned on portal pages. Our team is already working on this case, and more information will follow once it is available.
- investigating Aug 20, 2026, 03:15 AM UTC
We are continuing to investigate this issue.
- resolved Aug 20, 2026, 03:52 AM UTC
The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with viewing Analytics dashboard. Start time (UTC): 20 August 2026 01:56 End time (UTC): 20 August 2026 03:26 Impact: Customer portal data loading issue on Analytics dashboard.