Infobip incident

Multiple Locations - Email and Agent OS service degradation

Infobip experienced a minor incident on August 5, 2026 affecting EU Region-locked and Global (Europe) and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started: Aug 05, 2026, 08:18 AM UTC
Resolved: Aug 05, 2026, 08:39 AM UTC
Duration: 20m
Detected by Pingoru: Aug 05, 2026, 08:18 AM UTC

Affected components

EU Region-lockedGlobal (Europe)EU Region-lockedGlobal (Europe)

Update timeline

investigating Aug 05, 2026, 08:18 AM UTC

We are currently experiencing degradation of our Email and Agent OS services hosted across multiple locations. Customers using these services, either directly or through other products such as Conversations, may notice processing issues. Our designated engineering team is working on the issue, and we will keep you informed.
resolved Aug 05, 2026, 08:39 AM UTC

This is to inform you that the incident has been resolved. During the incident timeframe, customers utilizing the Email and Agent OS services may have experienced issues with processing traffic. Additionally, usage through other products such as Conversations was also impacted. Start: 05 August 2026 07:53 UTC End: 05 August 2026 08:30 UTC Impact: The incident caused processing issues for Email and AgentOS services