Infobip incident

Global (Europe) - Multiple services degradation

Major Resolved View vendor source →

Infobip experienced a major incident on August 10, 2026 affecting Global (Europe) and Global (Europe) and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2026, 11:36 AM UTC
Resolved
Aug 10, 2026, 12:26 PM UTC
Duration
49m
Detected by Pingoru
Aug 10, 2026, 11:36 AM UTC

Affected components

Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)Global (Europe)

Update timeline

  1. investigating Aug 10, 2026, 11:36 AM UTC

    This is to inform you that we are currently experiencing degradation of multiple services hosted in our Global (Europe) data centers. Our engineering team is currently working on the issue and the affected channels. At the moment, it is known that services and channels such as SMS, Email, Number Lookup, Kakao, WhatsApp, Voice, and others are impacted. Customers utilizing these channels via SMPP and HTTP API endpoints may experience processing issues and delivery delays.

  2. investigating Aug 10, 2026, 12:04 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 10, 2026, 12:26 PM UTC

    The incident has been resolved. Start (UTC): 10 August 2026 11:13 End (UTC): 10 August 2026 11:49 Impact: HTTP API requests were rejected with error 500. Traffic was processed with a delay.