Infobip incident

Global (Europe) - Customer Portal Homepage Degradation

Infobip experienced a minor incident on August 20, 2026 affecting Global (Europe), lasting 9m. The incident has been resolved; the full update timeline is below.

Started: Aug 20, 2026, 04:45 AM UTC
Resolved: Aug 20, 2026, 04:55 AM UTC
Duration: 9m
Detected by Pingoru: Aug 20, 2026, 04:45 AM UTC

Affected components

Global (Europe)

Update timeline

investigating Aug 20, 2026, 04:45 AM UTC

This is to inform you that we are currently experiencing an issue with the Customer Portal Homepage, where users may encounter an error 500 Server Error when accessing the page. Our team is already working on this case, and more information will follow once it is available.
resolved Aug 20, 2026, 04:55 AM UTC

The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with viewing homepage. Start time (UTC): 20 August 2026 03:49 End time (UTC): 20 August 20266 04:50 Impact: Customer Homepage returning error 500 Server Error.