Infobip experienced a minor incident on August 15, 2026, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 15, 2026, 11:15 AM UTC
We are investigating an issue that may be causing intermittent packet loss and impacting service performance for some users. The extent of the impact is still being assessed, and our teams are working to identify the root cause. Further updates will be provided as the investigation progresses.
- resolved Aug 15, 2026, 12:22 PM UTC
The issue causing intermittent packet loss in our Global (Europe) data centre has been resolved. Service performance has returned to normal, and no customer impact was identified based on the information available. Start time (UTC): 15 August 2026 09:44 End time (UTC): 15 August 2026 11:46