Infobip incident

Global (Europe) - Whitelabel Portal and traffic processing degradation

Major Resolved View vendor source →

Infobip experienced a major incident on August 15, 2026 affecting Global (Europe) and Global (Europe) and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2026, 03:42 AM UTC
Resolved
Aug 15, 2026, 05:52 AM UTC
Duration
2h 9m
Detected by Pingoru
Aug 15, 2026, 03:42 AM UTC

Affected components

Global (Europe)Global (Europe)Global (Europe)Global (Europe)

Update timeline

  1. investigating Aug 15, 2026, 03:42 AM UTC

    This is to inform you that we are experiencing an issue with whitelabel Portal on our Global (Europe) data center. Users might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal. Also, processing of incoming traffic is affected so our clients might notice issues with receiving messages. Our team is investigating the issue, more details will follow in the next update.

  2. investigating Aug 15, 2026, 03:56 AM UTC

    Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.

  3. investigating Aug 15, 2026, 04:27 AM UTC

    We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.

  4. investigating Aug 15, 2026, 04:57 AM UTC

    Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.

  5. investigating Aug 15, 2026, 05:28 AM UTC

    We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.

  6. monitoring Aug 15, 2026, 05:38 AM UTC

    A fix has been implemented, and we are monitoring the situation with the impacted services.

  7. resolved Aug 15, 2026, 05:52 AM UTC

    The issue has been successfully resolved and the service is once again fully operational. Start: 15 August 2026, 02:33 UTC End: 15 August 2026, 05:25 UTC Impact: The incident caused a general degradation of multiple hosted channels and services on our Global (Europe) data center. Customers utilizing services such as Portal, Viber, SMS, and OMNI endpoints may have observed processing delays and interrupted traffic flow.