Infobip incident

Multiple Locations - Voice service degradation

Major Resolved View vendor source →

Infobip experienced a major incident on July 15, 2026 affecting Great Britain and Hong Kong and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 10:01 AM UTC
Resolved
Jul 15, 2026, 10:01 AM UTC
Duration
—
Detected by Pingoru
Jul 15, 2026, 10:01 AM UTC

Affected components

Great BritainHong KongIndonesiaMalaysiaPakistanSaudi ArabiaSouth AfricaTurkeyUnited Arab Emirates

Update timeline

  1. resolved Jul 15, 2026, 10:01 AM UTC

    We had experienced an issue affecting general Voice traffic processing and Calls routing across multiple locations specified in the components section below. During the specified period, part of Infobip customers may have experienced issues in establishing Voice calls and processing inbound Calls routing. Start (UTC): 15 July 08:52 End (UTC): 15 July 09:35 Impact: Voice traffic processing and Call routing degradation