Infobip incident
Global (Europe) - Chat Applications and Email Processing Degradation
Infobip experienced a major incident on July 14, 2026 affecting Global (Europe) and Global (Europe) and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 01:20 PM UTC
We are experiencing a service degradation affecting Email, RCS, Viber and Zalo, caused by the ongoing planned maintenance announced here: https://status.infobip.com/incidents/0b8pkdf07sgf You may experience delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo. The issue is currently being investigated and more information will follow in the next update.
- resolved Jul 14, 2026, 02:16 PM UTC
The issue has been successfully resolved, and the service is once again operational. Delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo. Start (UTC): 14-07-2026 10:42 End (UTC): 14-07-2026 14:12 Impact: Delays and errors for Email, RCS, Viber and Zalo.