Infobip Outage History

The issue has been successfully resolved and the service is once again operational. It affected some Broadcast campaigns as they would fail immediately after launch without sending the traffic. Start (UTC): 16 June 07:12 End (UTC): 17 June 12:35 Impact: Broadcast campaigns might have gone to Failed status after launch

We would like to inform you that the disruptions reported by Meta, which affected our WhatsApp Business Messaging service, have been successfully resolved, and the service is now fully operational. Start (UTC): 12 June 2026, 13:34 End (UTC): 12 June 2026, 17:26 Impact: You may have experienced degradation in WhatsApp Business messaging during this period.

We experienced an issue with the People API on the following timestamps: Start (UTC): 11-06-2026 12:29 End (UTC): 11-06-2026 12:52 Impact: During this period, you may have experienced Error 500 being returned on People API requests. Other services interacting with the People API may have also experienced residual/cascading side effects We apologise for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.

The issue has been resolved, and we are seeing improvements related to auto‑assignment and capacity as the errors for the affected services are gradually reducing. Start (UTC): 09 June 2026 14:01 UTC End (UTC): 10 June 2026 11:58 UTC Impact: Auto‑Assignment and Capacity in Conversations processing issues

The issue has been successfully resolved and the service is once again operational. The reason was a network issue thus affecting all services. Start (UTC): 06 June 20:11 End (UTC): 06 June 21:48 Impact: You may have experienced degraded performance on all services.

The issue with the Advanced Analytics service hosted in our EU region‑locked data center has been resolved. During the timeframe below, you may have experienced issues with loading Analytics dashboards and viewing the data. Start time (UTC): 26 May 2026 11:02 End time (UTC): 26 May 2026 11:35 Impact: Processing issues and loading of Advanced Analytics dashboards.

We want to inform you that the previously reported degradation affecting the Conversations service has been resolved. During the timeframe listed below, users may have experienced difficulties with Conversation statuses, which may not have been updated or updated with delays in the My Work and All Work sections. Start time (UTC): 25-05-2026 10:30 End time (UTC): 25-05-2026 11:54 Impact: Conversations status updates in My Work and All Work Sections

We want to inform you that the previously reported degradation affecting the WhatsApp template management service has been resolved. During the timeframe listed below, users may have experienced difficulties with creating, updating, and fetching WhatsApp templates via the HTTP API and Customer Portal, across multiple locations. Start time (UTC): 22 May 2026 09:17 End time (UTC): 22 May 2026 11:59 Impact: WhatsApp template creation, update, and retrieval via HTTP API and Customer Portal.

The issue has been successfully resolved, and RCS service is again operational. Start (UTC): 30 April 2026 03:58 End (UTC): 22 May 2026 02:50 Impact: Clients may have experienced RCA delivery issues towards Vodafone network in India

The issue has been successfully resolved and the service is once again operational. Start (UTC): 18 May 2026 11:14 End (UTC): 18 May 2026 12:21 Impact: Add-Funds page unavailable (error 404 reverted)

The issue has been successfully resolved, and the service is once again operational. Start (UTC): 12 May 2026 17:09 End (UTC): 12 May 2026 19:04 Impact: Customers in the UAE, South Africa, and Pakistan regions may have experienced delays, missing messages, or errors on SMS, Voice, WhatsApp, and Email services

The incident has been resolved. Start (UTC): 28 April 2026 07:59 End (UTC): 28 April 2026 08:23 Impact: Users may encounter errors when accessing the portal or attempting to log in. Thank you for your understanding and patience.

The incident has been resolved. Start (UTC): 27 April 2026 07:07 End (UTC): 27 April 2026 07:34 Impact: Self-service users could not add (activate) WhatsApp and Viber channels over Customer Portal.

The issue has been successfully resolved, and the service is now fully operational. During the incident, you may have encountered 5xx errors when accessing the HTTP API SMS endpoints. Start (UTC): 26 April, 08:48 End (UTC): 26 April, 9:51 Impact: Problems with the HTTP API SMS endpoints at the Vietnam data center

The issue has been successfully resolved and the service is once again operational. You might had experienced delayed processing of message traffic and issue with API call execution from Flows. Start (UTC): 22 April 2026 11:25 End (UTC): 22 April 2026 11:47 Impact: Delayed processing of message traffic and issue with API call execution from Flows

You may have encountered delays with SMS RCS and Email. Messages experienced latency during the affected period. Timeline: Start (UTC): 20 April 2026 - 14:27 End (UTC): 20 April 2026 - 14:43 Impact: During this period, you may have experienced delays in the processing of Email, SMS, and RCS traffic. Service has since been restored to normal operation. We apologize for any inconvenience this may have caused.

We experienced a service degradation affecting WhatsApp, RCS and Viber Delivery Reporting services in the multiple data centers, which caused delays in processing of delivery reports for the WhatsApp, RCS and Viber channels. Start (UTC): 14-04-2026 11:45 End (UTC): 15-04-2026 07:04 Impact: During this period, you may have experienced delays and expiry in the processing of the delivery reports for the WhatsApp, RCS and Viber messages. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.

We experienced a service degradation affecting the Customer Portal, Email, SMS, and WhatsApp services in the United States data center. During the specified timeframe, you may have experienced delays and issues with various hosted services and Portal login. You may have also experienced irregularities in sending traffic, delays, and issues in receiving delivery reports. Start (UTC): 14 April 2026 10:14 End (UTC): 14 April 2026 10:24 Impact: During this period, you may have experienced delays in the the processing of Email, SMS, and WhatsApp traffic, and irregularities when accessing the Customer Portal. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.

The issue has been successfully resolved and the service is once again operational. During this time, you may have experienced successful payments remaining in “In progress” status, with balances and invoices not immediately updated in the Customer Portal. Please note that no transactions were lost, and all payments are now correctly reflected in account balances and invoices. Start (UTC): 13 April 2026 17:58 End (UTC): 14 April 2026 09:02 Impact: Delay in processing top‑ups, balance updates, and invoice visibility.

The issue has been successfully resolved and the service is once again operational. During the incident, users may have experienced failed login attempts after entering the 2FA verification code. Start (UTC): 14 April 2026 05:21 End (UTC): 14 April 2026 08:03 Impact: Users were unable to use 2FA Authentication

The incident has been resolved. During the incident timeframe, you may have experienced delays in the delivery of inbound traffic as well as delays in delivery reports across multiple services hosted on our Global (Europe) data centers. Start (UTC): 13 April 2026 09:24 End (UTC): 13 April 2026 11:39 Impact: Delays in inbound traffic delivery and delays in processing delivery reports.

This is to inform you that the previously reported issues affecting the RCS template service across multiple data center locations have now been resolved. Start (UTC): 07 April 2026 06:10 End (UTC): 08 April 2026 10:57 Impact: Clients may encounter difficulties when working with RCS templates. This may include being unable to view certain templates in the UI due to 500 errors, or seeing missing buttons or parameters. In some cases, this may also impact message delivery or tracking, and delays in processing RCS traffic may occur.

The incident has been resolved. Start (UTC): 07 April 15:00 End (UTC): 07 April 16:20 Impact: During the specified timeframe, you may have experienced delays in traffic processing. Traffic was accepted but routed with delay.

This is to inform you that the previously reported service degradation has been successfully resolved. During the incident timeframe, you may have experienced issues with launching created campaigns. Start (UTC): 02 April 2026 07:52 End (UTC): 02 April 2026 12:04 Impact: inability to launch campaigns