Infobip Outage History

The incident has been resolved. Start (UTC): 28 April 2026 07:59 End (UTC): 28 April 2026 08:23 Impact: Users may encounter errors when accessing the portal or attempting to log in. Thank you for your understanding and patience.

The incident has been resolved. Start (UTC): 27 April 2026 07:07 End (UTC): 27 April 2026 07:34 Impact: Self-service users could not add (activate) WhatsApp and Viber channels over Customer Portal.

The issue has been successfully resolved, and the service is now fully operational. During the incident, you may have encountered 5xx errors when accessing the HTTP API SMS endpoints. Start (UTC): 26 April, 08:48 End (UTC): 26 April, 9:51 Impact: Problems with the HTTP API SMS endpoints at the Vietnam data center

The issue has been successfully resolved and the service is once again operational. You might had experienced delayed processing of message traffic and issue with API call execution from Flows. Start (UTC): 22 April 2026 11:25 End (UTC): 22 April 2026 11:47 Impact: Delayed processing of message traffic and issue with API call execution from Flows

You may have encountered delays with SMS RCS and Email. Messages experienced latency during the affected period. Timeline: Start (UTC): 20 April 2026 - 14:27 End (UTC): 20 April 2026 - 14:43 Impact: During this period, you may have experienced delays in the processing of Email, SMS, and RCS traffic. Service has since been restored to normal operation. We apologize for any inconvenience this may have caused.

We experienced a service degradation affecting WhatsApp, RCS and Viber Delivery Reporting services in the multiple data centers, which caused delays in processing of delivery reports for the WhatsApp, RCS and Viber channels. Start (UTC): 14-04-2026 11:45 End (UTC): 15-04-2026 07:04 Impact: During this period, you may have experienced delays and expiry in the processing of the delivery reports for the WhatsApp, RCS and Viber messages. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.

We experienced a service degradation affecting the Customer Portal, Email, SMS, and WhatsApp services in the United States data center. During the specified timeframe, you may have experienced delays and issues with various hosted services and Portal login. You may have also experienced irregularities in sending traffic, delays, and issues in receiving delivery reports. Start (UTC): 14 April 2026 10:14 End (UTC): 14 April 2026 10:24 Impact: During this period, you may have experienced delays in the the processing of Email, SMS, and WhatsApp traffic, and irregularities when accessing the Customer Portal. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.

The issue has been successfully resolved and the service is once again operational. During this time, you may have experienced successful payments remaining in “In progress” status, with balances and invoices not immediately updated in the Customer Portal. Please note that no transactions were lost, and all payments are now correctly reflected in account balances and invoices. Start (UTC): 13 April 2026 17:58 End (UTC): 14 April 2026 09:02 Impact: Delay in processing top‑ups, balance updates, and invoice visibility.

The issue has been successfully resolved and the service is once again operational. During the incident, users may have experienced failed login attempts after entering the 2FA verification code. Start (UTC): 14 April 2026 05:21 End (UTC): 14 April 2026 08:03 Impact: Users were unable to use 2FA Authentication

The incident has been resolved. During the incident timeframe, you may have experienced delays in the delivery of inbound traffic as well as delays in delivery reports across multiple services hosted on our Global (Europe) data centers. Start (UTC): 13 April 2026 09:24 End (UTC): 13 April 2026 11:39 Impact: Delays in inbound traffic delivery and delays in processing delivery reports.

This is to inform you that the previously reported issues affecting the RCS template service across multiple data center locations have now been resolved. Start (UTC): 07 April 2026 06:10 End (UTC): 08 April 2026 10:57 Impact: Clients may encounter difficulties when working with RCS templates. This may include being unable to view certain templates in the UI due to 500 errors, or seeing missing buttons or parameters. In some cases, this may also impact message delivery or tracking, and delays in processing RCS traffic may occur.

The incident has been resolved. Start (UTC): 07 April 15:00 End (UTC): 07 April 16:20 Impact: During the specified timeframe, you may have experienced delays in traffic processing. Traffic was accepted but routed with delay.

This is to inform you that the previously reported service degradation has been successfully resolved. During the incident timeframe, you may have experienced issues with launching created campaigns. Start (UTC): 02 April 2026 07:52 End (UTC): 02 April 2026 12:04 Impact: inability to launch campaigns

This is to inform you that the previously reported degradation affecting multiple services, including SMS, Email, and WhatsApp, hosted in our United States data center, has been resolved. During the timeframe below, you may have experienced processing difficulties and delays with outbound traffic: Start (UTC): 31 March 2026 12:08 End (UTC): 31 March 2026 12:19 Impact: SMS, Email, and WhatsApp outbound traffic processing issues and delivery delays.

This is to inform you that the issue with the delays in receiving emails sent to the infobip.com domain have been resolved. Our engineering team has implemented all the necessary mitigating actions, and the incoming email flow has been fully restored.

This is to inform you that the previously reported service degradation has been successfully resolved. During the incident timeframe, you may have experienced issues with Broadcast campaign processing within the Moments module. Start (UTC): 21 March 2026, 07:12 End (UTC): 21 March 2026, 08:31 Impact: Broadcast campaigns were failing after launch.

This is to inform you that we experienced a degradation of our Broadcast service across multiple locations. You may have encountered issues accessing the Broadcast and Templates sections within the Moments in the Customer Portal, as they were not available in the navigation bar. Our designated engineering team has implemented all necessary mitigating actions and restored full functionality of the affected services. Start (UTC): 20 March 2026, 07:17 End (UTC): 20 March 2026, 08:12 Impact: The Broadcast and Templates sections were inaccessible in the Customer Portal via the navigation bar.

Dear Customer, The Voice service degradation has been resolved. After monitoring and verification, our dedicated team confirms that all services are operating normally without any remaining issues. Start (UTC): 19 March 2026 21:11 End (UTC): 20 March 2026 00:22 Impact: Customers may have experienced connectivity issues and service degradation. Thank you for your understanding and patience.

The incident has been resolved. Start (UTC): 18 March 2026 10:25 End (UTC): 18 March 2026 10:48 Impact: Connectivity issues

Dear Customer, The issues with the Online Payments through Portal have been resolved. After monitoring and verification, our dedicated team confirms that all services are operating normally.

The issue has been successfully resolved and the service is once again operational. We experience issues with 2FA service affecting 2FA codes generation and delivery. Start (UTC): 12 March 12:19 End (UTC): 12 March 12:37 Impact: 2FA codes for logging in to Customer Portal might not have been generated or sent to the users

We had experienced delays and issues with message processing in our Global (Europe) data center. Delivery receipts for messages sent over Email, SMS, Voice, and WhatsApp channels may have been delayed. The origin of the issue was identified; the queue system reached its capacity limits, causing delays in message processing. The matter has now been resolved, and message processing has returned to normal. Start time (UTC): 10-03-2026 13:56 End time (UTC): 10-03-2026 14:58

Dear Customer, The Customer Portal service degradation has been resolved. After monitoring and verification, our dedicated team confirms that all services are operating normally without any remaining issues. Start (UTC): 05 March 2026 13:10 End (UTC): 05 March 2026 14:07 Impact: Customers may have experienced difficulties logging into the Customer Portal in the Global (Europe) data centre. Thank you for your understanding and patience.

The issue has been successfully resolved and the service is once again operational. Start (UTC): 03 March 10:26 End (UTC): 03 March 12:55 Impact: Customer Portal 2FA service issues

The Issue has been Successfully resolved, and noted services are operational once more. During the time noted, experienced delays and expiry of traffic may have been noted. Start: 26 February 2026 - (UTC) 16:01 End: 26 February 2026 - (UTC) 18:45 Impact: WhatsApp messaging Showed improved delay on forwarding of messages.