Infobip Outage History

The connectivity issue affecting our Saudi Arabia Data Center has been resolved. Start (UTC): 03 October 2026 12:43 End (UTC): 03 October 2026 13:15 Issues with Customer Service Portal and traffic has been resolved We apologize for any inconvenience caused.

We experienced a service degradation affecting Online Payments through Portal on multiple locations. During the incident timeframe, you may have observed issues with processing payments via our Customer Portal. Start (UTC): 01 October 2026 11:21 End (UTC): 01 October 2026 11:48 Impact: issues with performing Payments over Customer Portal

This is to inform you that the occurred incident has been resolved. Multiple services including Moments, Customer Portal, Conversations, Answers, AgentOS, were affected and you may noticed processing issues or difficulties when attempting to log in to the Portal. The issue occurred on multiple locations including Global (Europe), EU Region-locked, Pakistan, India, Saudi Arabia. Start time (UTC): 25-09-2026 12:47 End time (UTC): 25-09-2026 13:06 Impact: Processing issues across multiple services and locations.

The issue has been successfully resolved, and the service is once again operational. Start (UTC): 19 September 2026 00:10 End (UTC): 19 September 2026 14:07 Impact: degraded performance when creating and previewing WhatsApp templates

The connectivity issue affecting our Pakistan Data Center has been resolved. Start (UTC): 17 September 2026 15:12 End (UTC): 17 September 2026 17:18 Service to portal-pk2.infobip.com and related endpoints has returned to normal. We apologize for any inconvenience caused.

The incident has been resolved. Start (UTC): 15 September 2026 11:05 End (UTC): 15 September 2026 13:36 Impact: Users could not log in to Customer Portal. Users could not create and send campaigns in Moments service.

We had experienced a general service degradation affecting Conversations services in the Saudi Arabia data center. The incident affected several Conversations-related features, including SLA updates, workflows, auto-assignment, filters, and search. Customers may have experienced delays or degraded behavior in these areas during the incident window. Start (UTC): 11 September 2026 09:45 End (UTC): 11 September 2026 09:54 Impact: During the incident window, customers may have experienced delays or degraded behavior in Conversations-related features Our team has resolved the issue, and our services are now fully operational.

The issue has been successfully resolved and the service is once again operational. During the below specified timeframe, WhatsApp traffic submitted and processed at our United Arab Emirates location may have experienced rejections (Status Reason: REJECTED_NETWORK) Start (UTC): 10 September 08:46 End (UTC): 10 September 11:56 Impact: WhatsApp traffic processing

We experienced a service degradation affecting WhatsApp Template creation in the Global (Europe) location, which caused failures on the processing of this service. Start (UTC): 08 September 06:23 End (UTC): 08 September 17:39 Impact: During this period, you may have experienced failures when attempting to create new WhatsApp Template.

The incident has been resolved. Start: 08.09.2026 08:25 UTC End: 08.09.2026 12:42 UTC Impact: Users with 2FA (Two-Factor Authentication) enabled could experience login issues.

We experienced a service degradation affecting WhatsApp Template creation in the Global (Europe) data center, which caused failures on the processing of this service. Start (UTC): 9-8-2026 6:23 End (UTC): 9-8-2026 17:39 Impact: During this period, you may had experience failures in the the processing of WhatsApp Template Creation services. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.

This is to inform you that the degradation of the Email service has been resolved. We're no longer observing errors in the email traffic processing. Customers utilizing the Email service may have observed processing issues and delivery delays and errors. Start (UTC): 04 September 2026 14:57 End (UTC): 04 September 2026 18:20 Impact: Delivery delay and processing issues of the email traffic.

This is to inform you that the degradation of the Email service has been resolved. We're no longer observing errors in the email traffic processing. Customers utilizing the Email service across multiple locations may have observed processing issues and delivery delays. Start (UTC): 04 September 2026 07:40 End (UTC): 04 September 2026 12:35 Impact: Delivery delay and processing issues of the email traffic.

We had experienced a service degradation affecting Customer Portal for Self-Service accounts. Users may have noticed difficulties accessing and using Customer Portal. Start (UTC): 26 August 2026 09:25 End (UTC): 01 September 2026 14:00 Impact: newly created Self-Service accounts could not access Customer Portal

This is to raise awareness that during the period below, you may have experienced difficulties when attempting to log in and use our Customer Portal. Start (UTC): 1 August 2026 08:02 End (UTC): 1 August 2026 08:05 Impact: The Customer Portal and services accessed via it, as Conversations and People, were unavailable and/or unable to process the requested actions.

The incident has been resolved. Start time (UTC): 28-08-2026 10:01 End time (UTC): 28-08-2026 11:28 Impact: Delay in receiving SEEN delivery reports for affected channels

The issue has been successfully resolved, and the affected service is now fully operational. During this period, our Push Notification service in the Saudi Arabia Data Center experienced increased processing latency, which may have delayed push notifications for Moments Flow campaigns. All messages were delivered during the incident. Start (UTC): 27 August 15:29 End (UTC): 27 August 16:32 Impact: Delayed delivery of push notifications on the Saudi Arabia Data Center

We experienced a service degradation affecting Apple Messaging, Email, MAM, RCS, SMS, Telegram, Voice, and WhatsApp services in multiple data centers, which caused delays in traffic processing for these channels. Start (UTC): 26-08-2026 21:02 End (UTC): 26-08-2026 22:12 Impact: During this period, you may have experienced delays in processing and 5xx errors on the mentioned channels, We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.

The issue has been successfully resolved and the affected services are fully operational. During the below specified timeframe, our Customer Portal and api.infobip.com HTTP API endpoints on the Global (Europe) location were intermittently inaccessible, with the situation gradually improving as mitigation progressed towards the specified end time. Start (UTC): 26 August 11:36 End (UTC): 26 August 12:28 Impact: Customer Portal and HTTP API degradation

The issue has been successfully resolved and the affected service is now fully operational. During the specified timeframe, our Bulk Message Scheduling service within the Global (Europe) location experienced interruptions due to which part of customers may have experienced errors/rejections when creating new scheduled or bulk traffic campaigns across multiple channels. These issues affected only newly created campaigns; processing of existing campaigns created outside of the specified window was not impacted. Start (UTC): 26 August 08:19 End (UTC): 26 August 08:47 Impact: Creation and scheduling of bulk traffic campaigns

The issue has been successfully resolved, and the service is once again operating normally. During the incident, you may have experienced delays in the delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push channels. Seen status updates may have been delayed or temporarily unavailable. Outbound message delivery was not affected. Start time (UTC): 24-08-2026 18:23 End time (UTC): 24-08-2026 18:59 Impact: Delayed processing and delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push channels from the Great Britain Data Center.

The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with creating email broadcasts. Start time (UTC): 20-08-2026 07:20 End time (UTC): 20-08-2026 08:10 Impact: Unable to create an email broadcast

The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with viewing homepage. Start time (UTC): 20 August 2026 03:49 End time (UTC): 20 August 20266 04:50 Impact: Customer Homepage returning error 500 Server Error.

The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with viewing Analytics dashboard. Start time (UTC): 20 August 2026 01:56 End time (UTC): 20 August 2026 03:26 Impact: Customer portal data loading issue on Analytics dashboard.

The issue causing intermittent packet loss in our Global (Europe) data centre has been resolved. Service performance has returned to normal, and no customer impact was identified based on the information available. Start time (UTC): 15 August 2026 09:44 End time (UTC): 15 August 2026 11:46