Infobip incident

Pakistan - Customer Portal service and traffic processing degradation

Major Resolved View vendor source →

Infobip experienced a major incident on August 14, 2026 affecting Pakistan and Pakistan and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2026, 10:01 AM UTC
Resolved
Aug 14, 2026, 10:45 AM UTC
Duration
44m
Detected by Pingoru
Aug 14, 2026, 10:01 AM UTC

Affected components

PakistanPakistanPakistanPakistanPakistanPakistanIndonesiaPakistanPakistanPakistan

Update timeline

  1. investigating Aug 14, 2026, 10:01 AM UTC

    This is to inform you that we are experiencing an issue with Customer Portal service on our Pakistan data center. Users might notice issues when trying to log in to Customer Portal. Our team is investigating the issue, more details will follow in the next update.

  2. investigating Aug 14, 2026, 10:23 AM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 14, 2026, 10:45 AM UTC

    The incident has been resolved. Start (UTC): 14 August 2026 09:39 End (UTC): 14 August 2026 10:30 Impact: Users couldn't log in and utilise services on Customer Portal. Processing of incoming traffic was affected.