Infobip incident
Pakistan - Customer Portal and Multiple Services Degradation
Infobip experienced a critical incident on August 13, 2026 affecting Pakistan, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 09:54 AM UTC
We are currently experiencing issues with our Customer Portal service in the Pakistan data center. You may experience issues while trying to log in to the Portal or utilize its services. Our team is already working on this case, and more information will follow once it is available.
- identified Aug 13, 2026, 10:16 AM UTC
Improvements are observed while we continue to assess the situation.
- monitoring Aug 13, 2026, 10:32 AM UTC
Observed improvements have led to a stabilized and operational state that is, for now, being monitored.
- resolved Aug 13, 2026, 11:06 AM UTC
The incident affecting the Pakistani data center has been resolved, and we can confirm with certainty that the Customer Portal on Pakistan and affected services at this location are operational. Besides previously encountering challenges when accessing the Customer Portal on Pakistan, challenges were present as well when utilizing all remaining products and services at this location. Start (UTC): 13 August 2026 09:40 End (UTC): 13 August 2026 10:28