Infobip incident

Global (Europe) - Email Broadcast Service Degradation

Infobip experienced a critical incident on August 20, 2026 affecting Global (Europe), lasting 33m. The incident has been resolved; the full update timeline is below.

Started: Aug 20, 2026, 07:49 AM UTC
Resolved: Aug 20, 2026, 08:23 AM UTC
Duration: 33m
Detected by Pingoru: Aug 20, 2026, 07:49 AM UTC

Affected components

Global (Europe)

Update timeline

investigating Aug 20, 2026, 07:49 AM UTC

This is to inform you that we are currently experiencing an issue with the Email Broadcast Service, where users may encounter issues when trying to create a broadcast. Our team is already working on this case, and more information will follow once it is available.
resolved Aug 20, 2026, 08:23 AM UTC

The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with creating email broadcasts. Start time (UTC): 20-08-2026 07:20 End time (UTC): 20-08-2026 08:10 Impact: Unable to create an email broadcast