Infobip incident

Payment Issues For Prepaid and Postpaid Accounts In Multiple Locations

Critical Resolved View vendor source →

Infobip experienced a critical incident on July 14, 2026 affecting Global (Europe) and United States, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 08:55 PM UTC
Resolved
Jul 14, 2026, 11:38 PM UTC
Duration
2h 43m
Detected by Pingoru
Jul 14, 2026, 08:55 PM UTC

Affected components

Global (Europe)United States

Update timeline

  1. investigating Jul 14, 2026, 08:55 PM UTC

    We are currently experiencing issues with payment services over our Global (Europe) and United States data centers. The issue is currently being investigated, and more information will follow in the next update. You may experience errors while trying to make a payment, or the credit may not be added to your account after a payment.

  2. identified Jul 14, 2026, 10:49 PM UTC

    The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.

  3. resolved Jul 14, 2026, 11:38 PM UTC

    This incident has already been resolved Start (UTC): 14 July 2026 12:31 End (UTC): 14 July 2026 23:21 Impact: Users may have experienced payment processing issues where card payments could be charged but not immediately completed or reflected in their account balance.