Infobip incident
Global (Europe) - Bulk Message Scheduling Service Degradation
Infobip experienced a minor incident on August 26, 2026 affecting Global (Europe) and Global (Europe) and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2026, 09:03 AM UTC
We are currently experiencing a degradation affecting the processing of bulk and scheduled message sending across multiple channels. You may experience issues with corresponding message requests and processing. The issue is being actively investigated and we will post further updates as soon as possible.
- investigating Aug 26, 2026, 09:08 AM UTC
Correction: After further investigation, we determined that the effects of this incident are isolated to the Global (Europe) location. We will keep you posted with further updates as the investigation progresses.
- resolved Aug 26, 2026, 09:19 AM UTC
The issue has been successfully resolved and the affected service is now fully operational. During the specified timeframe, our Bulk Message Scheduling service within the Global (Europe) location experienced interruptions due to which part of customers may have experienced errors/rejections when creating new scheduled or bulk traffic campaigns across multiple channels. These issues affected only newly created campaigns; processing of existing campaigns created outside of the specified window was not impacted. Start (UTC): 26 August 08:19 End (UTC): 26 August 08:47 Impact: Creation and scheduling of bulk traffic campaigns