There were 9 IG Index Ltd outages since February 18, 2026 totaling 247h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of the issue affecting some clients’ ability to close or edit positions, and our team is actively investigating. Further updates will be shared as they become available. In the meantime, clients may use the Web Trading Platform (WTP) to place orders.
This incident has been resolved.
We're currently experiencing intermittent issues logging into the Android App. We're investigating now at the highest priority. Please login to the Web Trading Platform if you need to manage your positions.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently experiencing issues trading shares on our platforms for CFD accounts. We're investigating now at the highest priority. This issue is currently not affecting Share Dealing accounts. If you need help to manage your positions, you can contact us at +61 (3) 9860 1734 (AUS).
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Multiple Shares EPICs are showing stale prices on the ProRealTime platform across all regions due to missing live data feeds from IG to PRT. Trading remains unaffected on IG web and mobile platforms, as this issue is specific to ProRealTime. As a workaround the trades can be placed on IG web and mobile platforms.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are aware of multiple users facing issues with order placement on MT5. We are investigating the issue on high priority.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating an issue where RSP quotes are not being generated.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Hi, we're currently aware of intermittent issues with the Web API. This has been escalated and we are investigating as a priority. To manage your positions, please use the Web Trading Platform in the meantime.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Hi, we're currently aware of an issue with accessing the Web API. We're investigating now at the highest priority. If you need to deal, please manage your positions on the IG platform, or give us a call at +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK)
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue with ProRealTime (PRT) that is impacting some users. Please note that you can still log in to the IG Web Trading Platform and Mobile App to manage your positions, including opening and closing trades.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
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