IG Index Ltd Outage History

IG Index Ltd is up right now

Pingoru has recorded 49 incidents for IG Index Ltd: 17 in the last 12 months and 2 in the last 90 days.

Source: status.ig.com

49incidents recorded
17last 12 months
2last 90 days
17 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking IG Index Ltd in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202613 of 720 (0%)
May 202600 of 744 (0%)
June 2026119 of 720 (3%)
July 202623 of 744 (0%)
August 202600 of 744 (0%)
September 202610 of 720 (0%)
October 202613 of 521 (1%)

Incidents, newest first

Major October 5, 2026 login issues on web trading platform 3h 18m Web platform, Login

Started Oct 05, 2026, 01:00 PM UTC· resolved Oct 05, 2026, 04:18 PM UTC

  1. investigating Oct 05, 2026, 01:00 PM UTC

    We are aware that some clients are experiencing issues when trying to login to IG.com. Our teams are investigating. If you need to place or manage a trade urgently, please use the IG mobile app. We will provide a further update once the situation changes. We apologise for the inconvenience.

  2. investigating Oct 05, 2026, 01:05 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 05, 2026, 04:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 10, 2026 Intermittent slowness and login delays 13m Web platform

Started Sep 10, 2026, 12:09 PM UTC· resolved Sep 10, 2026, 12:22 PM UTC

  1. investigating Sep 10, 2026, 12:09 PM UTC

    We are aware that some clients are experiencing intermittent slowness and delays when logging in to IG.com. Our teams are investigating. In the meantime, use our mobile application, please. We will provide a further update once the situation changes. We apologise for the inconvenience.

  2. investigating Sep 10, 2026, 12:14 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 10, 2026, 12:16 PM UTC

    All systems are operational now.

  4. investigating Sep 10, 2026, 12:21 PM UTC

    We are continuing to investigate this issue.

  5. resolved Sep 10, 2026, 12:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 23, 2026 Trading issues across our platforms 1h 28m Trading

Started Jul 23, 2026, 07:17 AM UTC· resolved Jul 23, 2026, 08:45 AM UTC

  1. investigating Jul 23, 2026, 07:17 AM UTC

    We're currently aware of issues with trading on our platforms. We're investigating now at the highest priority. If you need to deal, please call +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK), 312 981 0498 (US).

  2. monitoring Jul 23, 2026, 08:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 23, 2026, 08:45 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 23, 2026, 08:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 6, 2026 Intermittent Pricing Issue with various US shares 1h 36m Trading

Started Jul 06, 2026, 01:03 AM UTC· resolved Jul 06, 2026, 02:39 AM UTC

  1. investigating Jul 06, 2026, 01:03 AM UTC

    We’re currently investigating reports of an intermittent pricing issue with some US share markets. We apologize for any inconvenience and will post another update as soon as we learn more. If you need to manage a position, please contact us at +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK)

  2. identified Jul 06, 2026, 01:31 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 06, 2026, 02:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 06, 2026, 02:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 1, 2026 TradingView Chart Data Issue 19h 14m TradingView

Started Jun 01, 2026, 02:52 AM UTC· resolved Jun 01, 2026, 10:06 PM UTC

  1. investigating Jun 01, 2026, 02:52 AM UTC

    Hi, we're currently aware of an issue where chart data is not updating on TradingView. This has been escalated to be investigated. You will still be able to view charts via the IG Platform.

  2. investigating Jun 01, 2026, 07:34 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 01, 2026, 10:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 13, 2026 Unable to close position/ edit position on Android and iOS 2h 54m Mobile apps, Trading

Started Apr 13, 2026, 07:02 AM UTC· resolved Apr 13, 2026, 09:57 AM UTC

  1. investigating Apr 13, 2026, 07:02 AM UTC

    We are aware of the issue affecting some clients’ ability to close or edit positions, and our team is actively investigating. Further updates will be shared as they become available. In the meantime, clients may use the Web Trading Platform (WTP) to place orders.

  2. resolved Apr 13, 2026, 09:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026 Intermittent Login Issues on Android App 5h 46m Mobile apps, Login

Started Mar 30, 2026, 11:28 PM UTC· resolved Mar 31, 2026, 05:14 AM UTC

  1. investigating Mar 30, 2026, 11:28 PM UTC

    We're currently experiencing intermittent issues logging into the Android App. We're investigating now at the highest priority. Please login to the Web Trading Platform if you need to manage your positions.

  2. monitoring Mar 31, 2026, 04:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 31, 2026, 05:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 29, 2026 Intermittent Pricing Issue for Shares on CFD account 1h 25m Trading

Started Mar 29, 2026, 11:32 PM UTC· resolved Mar 30, 2026, 12:57 AM UTC

  1. investigating Mar 29, 2026, 11:32 PM UTC

    We're currently experiencing issues trading shares on our platforms for CFD accounts. We're investigating now at the highest priority. This issue is currently not affecting Share Dealing accounts. If you need help to manage your positions, you can contact us at +61 (3) 9860 1734 (AUS).

  2. identified Mar 30, 2026, 12:06 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 30, 2026, 12:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 30, 2026, 12:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 24, 2026 Pro Real Time platform - Multiple Shares are showing stale prices. 7d 7h ProRealTime charts

Started Mar 24, 2026, 01:36 PM UTC· resolved Mar 31, 2026, 09:21 PM UTC

  1. identified Mar 24, 2026, 01:36 PM UTC

    Multiple Shares EPICs are showing stale prices on the ProRealTime platform across all regions due to missing live data feeds from IG to PRT. Trading remains unaffected on IG web and mobile platforms, as this issue is specific to ProRealTime. As a workaround the trades can be placed on IG web and mobile platforms.

  2. monitoring Mar 24, 2026, 02:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 24, 2026, 09:49 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Mar 30, 2026, 01:25 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Mar 31, 2026, 06:00 AM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Mar 31, 2026, 09:20 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 31, 2026, 09:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 18, 2026 Intermittent trade rejections observed on MT5 1h 48m MT5

Started Mar 18, 2026, 10:19 AM UTC· resolved Mar 18, 2026, 12:08 PM UTC

  1. investigating Mar 18, 2026, 10:19 AM UTC

    We are aware of multiple users facing issues with order placement on MT5. We are investigating the issue on high priority.

  2. monitoring Mar 18, 2026, 11:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 18, 2026, 11:17 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 18, 2026, 12:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 9, 2026 Unable to get RSP quotes to trade 1h 18m Web platform, Mobile apps, Trading, L2 Dealer

Started Mar 09, 2026, 10:13 AM UTC· resolved Mar 09, 2026, 11:31 AM UTC

  1. investigating Mar 09, 2026, 10:13 AM UTC

    We are currently investigating an issue where RSP quotes are not being generated.

  2. identified Mar 09, 2026, 10:50 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 09, 2026, 11:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 2, 2026 Intermittent issues with Web API 2d 1h APIs

Started Mar 02, 2026, 10:16 PM UTC· resolved Mar 04, 2026, 11:34 PM UTC

  1. investigating Mar 02, 2026, 10:16 PM UTC

    Hi, we're currently aware of intermittent issues with the Web API. This has been escalated and we are investigating as a priority. To manage your positions, please use the Web Trading Platform in the meantime.

  2. monitoring Mar 03, 2026, 10:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 04, 2026, 11:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 1, 2026 Login issues for API 1h 52m APIs

Started Mar 01, 2026, 11:22 PM UTC· resolved Mar 02, 2026, 01:14 AM UTC

  1. investigating Mar 01, 2026, 11:22 PM UTC

    Hi, we're currently aware of an issue with accessing the Web API. We're investigating now at the highest priority. If you need to deal, please manage your positions on the IG platform, or give us a call at +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK)

  2. investigating Mar 01, 2026, 11:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 01, 2026, 11:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 02, 2026, 01:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 18, 2026 Some clients cannot access ProRealTime charts 7h 4m ProRealTime charts

Started Feb 18, 2026, 11:52 PM UTC· resolved Feb 19, 2026, 06:56 AM UTC

  1. investigating Feb 18, 2026, 11:52 PM UTC

    We are currently experiencing an issue with ProRealTime (PRT) that is impacting some users. Please note that you can still log in to the IG Web Trading Platform and Mobile App to manage your positions, including opening and closing trades.

  2. monitoring Feb 19, 2026, 06:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 19, 2026, 06:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 14, 2025 Intermittent Pricing Issue 1h 10m Trading

Started Dec 14, 2025, 11:24 PM UTC· resolved Dec 15, 2025, 12:35 AM UTC

  1. investigating Dec 14, 2025, 11:24 PM UTC

    Hi, we're currently aware that some clients are experiencing issues with pricing for some markets. We're investigating now at the highest priority. If you need to deal, please call +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK), 312 981 0498 (US).

  2. identified Dec 15, 2025, 12:10 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 15, 2025, 12:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 15, 2025, 12:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 28, 2025 Pricing issue with CME exchange 10h 3m Trading

Started Nov 28, 2025, 04:12 AM UTC· resolved Nov 28, 2025, 02:16 PM UTC

  1. investigating Nov 28, 2025, 04:12 AM UTC

    We’re currently monitoring an service interruption affecting CME pricing. Please note, this is a market wide CME exchange caused issue and not IG. The status of this interruption can be monitored on the CME website: https://www.cmegroup.com/tools-information/cme-global-command-center-system-alerts.html At this time, we're temporarily unable to take orders for the affected markets. We will update as soon as we learn more.

  2. investigating Nov 28, 2025, 05:08 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 28, 2025, 12:59 PM UTC

    We’re currently monitoring service interruption affecting CME pricing. We're working closely with them to re-establish service as soon as we can and apologise for any inconvenience caused

  4. resolved Nov 28, 2025, 02:16 PM UTC

    CME Globex FX spot plus markets will pre open at 8.30 central time and open at 9:00 central time. All day orders and GTDs with today's date will be cancelled. All GTCs that have been acknowledged will remain working.

Read the full incident report →

Major November 12, 2025 Stale pricing causing orders to be rejected 4h 44m Trading, MT4, L2 Dealer

Started Nov 12, 2025, 07:04 AM UTC· resolved Nov 12, 2025, 11:49 AM UTC

  1. investigating Nov 12, 2025, 07:04 AM UTC

    Stale pricing across all markets. We are currently investigate the issue. If you require dealing assistance, please give us a call.

  2. monitoring Nov 12, 2025, 10:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 12, 2025, 11:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 9, 2025 Intermittent Pricing issues for US shares 1h 25m Trading

Started Oct 09, 2025, 03:21 AM UTC· resolved Oct 09, 2025, 04:47 AM UTC

  1. investigating Oct 09, 2025, 03:21 AM UTC

    We're currently aware of an issue affecting the pricing for our 24 hours US shares offering. This is being investigated as a priority. If you wish to close your position(s), please give us a call at +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK), +44 (20) 7633 5431 (International).

  2. resolved Oct 09, 2025, 04:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 8, 2025 Login issues on My IG 1h 46m Web platform, Mobile apps, Login, My IG

Started Oct 08, 2025, 10:59 PM UTC· resolved Oct 09, 2025, 12:45 AM UTC

  1. investigating Oct 08, 2025, 10:59 PM UTC

    There are currently issues with logging in to our web platform. We're investigating now at the highest priority. If you need to deal, please call +61 (3) 9860 1734 (AUS), +65 6390 5118 (SG), +44 207 896 0079 (UK).

  2. investigating Oct 08, 2025, 11:08 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 08, 2025, 11:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 09, 2025, 12:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 30, 2025 Login issues on mobile apps 20m Mobile apps, Login

Started Sep 30, 2025, 12:06 PM UTC· resolved Sep 30, 2025, 12:27 PM UTC

  1. investigating Sep 30, 2025, 12:06 PM UTC

    Some clients are experiencing issues to logging in to our platforms. We’re investigating now at the highest priority. Alternatively we can use the desktop to login.

  2. monitoring Sep 30, 2025, 12:08 PM UTC

    A fix has been implemented. Please try to login now and we are monitoring the results.

  3. resolved Sep 30, 2025, 12:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 15, 2025 Issues with trading ASX shares 20h 21m Trading

Started Sep 15, 2025, 04:03 AM UTC· resolved Sep 16, 2025, 12:24 AM UTC

  1. investigating Sep 15, 2025, 04:03 AM UTC

    We're currently aware of an issue with trading ASX shares on the platform. This is being investigated as a high priority. If you need to manage a position, please call us at 1800 601 734 (AU).

  2. monitoring Sep 15, 2025, 06:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2025, 12:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 11, 2025 Closed Trades Not Accurately Reflected in Account Balances 10m Web platform, Mobile apps, IG charts, Trading

Started Sep 11, 2025, 04:35 PM UTC· resolved Sep 11, 2025, 04:46 PM UTC

  1. investigating Sep 11, 2025, 04:35 PM UTC

    We're aware that closed trades are not accurately reflected in account balances, they may still appear in open positions and P&L. Please bear with us while we investigate the issue.

  2. resolved Sep 11, 2025, 04:46 PM UTC

    We’re aware that some clients experienced an issue earlier with their P&L reflecting closed trades. This has now been resolved, and we apologise for any inconvenience caused. If you're contacting us about a different matter, please continue to hold while we connect you to an agent.

Read the full incident report →

Notice September 11, 2025 Closed trades not accurately reflected in account balances –

Started Sep 11, 2025, 04:18 PM UTC· resolved Sep 11, 2025, 04:18 PM UTC

  1. resolved Sep 11, 2025, 04:30 PM UTC

    We're aware that closed trades are not accurately reflected in account balances, they may still appear in open positions and P&L. Please bear with us while we investigate the issue.

Read the full incident report →

Minor September 9, 2025 Clients placing trades but the trades don't show on the platform. 4h 6m Web platform, Mobile apps, MT4, L2 Dealer and 1 more

Started Sep 09, 2025, 07:29 PM UTC· resolved Sep 09, 2025, 11:36 PM UTC

  1. identified Sep 09, 2025, 07:29 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Sep 09, 2025, 11:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 8, 2025 Trading issues 16h 10m Web platform, Mobile apps, Trading

Started Sep 08, 2025, 11:57 AM UTC· resolved Sep 09, 2025, 04:08 AM UTC

  1. investigating Sep 08, 2025, 11:57 AM UTC

    We are aware of the issue currently affecting deals on our platform and are investigating it as a top priority. In the meantime, if you need to process a deal urgently, please contact your local helpdesk by phone.

  2. resolved Sep 09, 2025, 04:08 AM UTC

    This incident has been resolved.

Read the full incident report →