IG Index Ltd incident

Trading issues

Resolved after 16 hours 10 minutes, affecting Web platform and Mobile apps and 1 more, on September 8, 2025.

investigating Sep 08, 2025, 11:57 AM UTC

We are aware of the issue currently affecting deals on our platform and are investigating it as a top priority. In the meantime, if you need to process a deal urgently, please contact your local helpdesk by phone.

Started
Sep 08, 2025, 11:57 AM UTC
Resolved
Sep 09, 2025, 04:08 AM UTC
Duration
16h 10m
Detected by Pingoru
Sep 08, 2025, 11:57 AM UTC

Affected components

Web platformMobile appsTrading

Update timeline

  1. investigating Sep 08, 2025, 11:57 AM UTC

    We are aware of the issue currently affecting deals on our platform and are investigating it as a top priority. In the meantime, if you need to process a deal urgently, please contact your local helpdesk by phone.

  2. resolved Sep 09, 2025, 04:08 AM UTC

    This incident has been resolved.

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